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* Desk:**2405001666-110**.* Position: Business Systems Analyst Location: Harrisburg, PA 17110 Duration: 2-6 months contract *Direct in-person interview, no phone interview.* This is a unique position requiring someone with experience as a Business Analyst for software system implementations who also has experience providing/overseeing direct user support for the systems being implemented. TASKS TO BE PERFORMED: 1. Oversee the day to day operations of CWIS Support Center Tier II which is staffed by additional OCYF Business Analysts and Subject Matter Experts. 2. Assists with development of user guidance and tip sheets related to CWIS functionality 3. Monitors Support Center calls and tickets, uses associated software. 4. Reviews business/user requirements and process flows for system development or enhancements initiatives and provides associated systems deployment, adoption, problem resolution, and end-user support activities. 5. Reviews business/user requirements functional specifications to assist OCYF in assuring accuracy of the requirements traceability matrices for OCYF systems. 6. Provides assistance and support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions. 7. Investigates and resolves business operational, software, and data issues identified and reported by users. 8. Communication with OCYF partners and county children and youth agencies to identify and resolve information system and data issues. 9. Coordinates project activities with county business partners (CCYAs). 10. Tracks and monitors activities and creates status reports. 11. Understands and applies business process re-engineering and change management models/practices. 12. Communications highly complex information with various project stakeholders. 13. Assists in or facilitates meetings and conference calls with project stakeholders. 14. Investigates and resolves business operational, software, and data issues identified and reported by users. 15. Discusses application issues with designated OCYF staff and recommends changes that may improve the application or business process. 16. Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors. 17. Uses Microsoft programs (Excel, Word, Powerpoint, Access, Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS) and Microsoft Test Manager (MTM). Uses Service Now for incident tracking for Support Center. 18. Follows quality standards. 19. Able to work in a team environment. 20. Communicates clearly in writing and verbally. 21. Travel as needed. TRAVEL Implementation activities for CWIS and the Support Center may require travel outside the Harrisburg area. OCYF must oversee implementation activities for the statewide system at other locations such as OCYF Regional Offices in Pittsburgh, Philadelphia and Scranton, as well as the 67 County Children and Youth Agencies. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS • 3-5 years’ experience in performing business analysis, business process management, and/or change management support for computer software systems. • 3-5 years’ experience in providing user support via phone or email. • 3-5 years’ experience developing user guidance materials. • Contractor must have excellent written and verbal communication skills. • Contractor must demonstrate good interpersonal skills and the ability to work with diverse user groups. • Contractor must be fluent in English and be able to be clearly understood over the phone. • Knowledge of business process and systems analysis principles, practices, and techniques. • Ability to analyze and interpret written and numerical information. • Ability to establish and maintain effective working relationships. • Highly Desired – 2 years experience performing business analysis or similar work in the Child Welfare or other Human Services Field. -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
