Hello Hope you are having a wonderful day.
My name is *Varun Kakkar* and I am a part of recruitment team at *United Software Group (USG).* I came across your profile and wanted to see if you would be interested in Position as * Service Desk Analyst *one of our customer located in *MC Lean VA*. Please let me know your thoughts on this exciting opportunity with us. *Feel free to reach me out at [email protected] <[email protected]> or call me at 614-401-5197 Ext- 672* *Job Title : Service Desk Analyst * *Location : **MC Lean VA* *Service Desk Agent and Qualifications*: Customer Focus, Customer Service ,Verbal Communication, Phone skills, Listening, Data Entry Skills, People Skills, Informing, Building Relationships, Interpersonal Savvy, Problem Solving, Attention to Detail, Professionalism, Multi-tasking. Possess excellent communication skills with the ability to provide a high volume of service, along with a high quality of work. Skilled in working with desktop computer software such as MS Office, with the ability to quickly adapt to new software applications. Flexible, with the ability to excel in a fast-paced environment. *Service Desk Job Responsibilities*: Serves customers by determining requirements; answering phone & email inquiries; resolving problems; fulfilling requests and maintaining group mailboxes. *Service Desk Job Duties:* · Service desk perform first-level diagnosis and troubleshooting support to end-users and customers. · Provide service desk support and resolve problems to all internal and external users of Multifamily · Provide application support in accordance with established processes and document incidents and remedies. · Escalate complex incidents to second-level support teams. · Monitor and respond quickly and effectively to requests received by phone or email · Monitor Service Desk Mailboxes for requests and assign accordingly · Maintains professional telephone skills at all times by adhering to Service Desk quality standards and consistent use of the Service Desk telephone dialog. · Determines requirements by working with customers. · Answers inquiries by clarifying desired information; researching, locating, and providing information. · Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. · Fulfills requests by clarifying desired information; completing transactions; forwarding requests. · Maintains Service Desk SharePoint application by entering accurate information. · Document internal procedures · Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. *Desired Experiences* · Use of Remedy 8.1 / Lotus Notes / Oracle COD · Solid phone and verbal communication skills. · Highly motivated and committed individual. · Desire to work in fast paced, highly dynamic environment. · Ability to work independently without relying on significant management oversight. · Prior customer service or call center background a plus. *Work Hours* · The Service Desk is open from 8:00 am – 8:00 pm Monday – Friday. Service Desk agents must be able to work varying shifts from 8:00 am to 8:00 pm. *Kindly Reply me back with all these details and your updated resume, if you are comfortable with this requirement*. Title (Mr./Mrs./Miss): Legal Name First Name: Middle Name (if applicable): Last Name: Date of Birth: Gender: Nationality: Available from: SSN(Last 4 digit) Contact Number: Email ID: Total IT Experience (Years): Experience in Required Skills (Years): Key skills Location Grade / Years of Experience: visa status: Educational details: Name of Degree: Specialization: Duration Start Date (mm/dd /yyyy): Duration End Date (mm/dd/yyyy): University: Type (Full time / Part time): Best Time for interview:- Hourly Rate: Skype ID Thanks And Regards Varun Kakkar United Software Group Inc.. 565 Metro Place South. Suite # 110 Dublin, OH 43017 Phone: 614-401-5197 Ext- 672 Fax: 1-866-764-1148 *[email protected]* <[email protected]> *www.usgrpinc.com* <http://www.usgrpinc.com/> -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
