*Business Support Analyst II* *Phone + Skype Interview*
*Position : Business Support Analyst II – Oracle EBS* *Location : Marlborough, MA* *Type : Contract * *Duration : 6 -12 months * *Start : ASAP* *Phone + Skype Interview* *Responsibilities:* - *Provides level 2 support for all applications in assigned area. Support includes:* *Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community.* Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs. - Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests. - Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements. - Acts as a Subject Matter Expert (SME) in the development of system and business requirements. Provides guidance to junior analysts. - Identifies problems and makes recommendations regarding most expedient approach to problem resolution - Determines appropriate channels, medium and timing for communicating issues and resolutions - Other duties as required. May be required to work during “off hours.” *Requirements:* - 5 years of experience in *Oracle e-Business Suite. Experience with R12 is preferred.* - *Knowledge of at least three of the following Oracle modules/systems: Oracle Payables, Oracle Fixed Assets, Oracle General Ledger, Oracle Cash Management, Oracle Receivables* - Must be willing to learn new Oracle modules. - *Experience of Oracle SQL *Plus, PL/SQL will be an advantage.* - Excellent interpersonal skills - Strong Analytical and organizational skills - Understanding of functional divisions and their interaction - Familiar with client-server, browser-based and/or mainframe applications - *Basic knowledge of SPI, PCI, PII and Sarbanes Oxley (SOX) requirements preferred* - Understands basic concepts of Solution Delivery Process (SDP) - Functional knowledge of R12 Oracle General Ledger, Oracle Fixed Assets, Oracle Payables, Oracle Cash management and other financial modules. - Microsoft Office, strong analytical skills, multi tasking and problem solving as well as excellent written and verbal communication. *Minimum Formal Education* - Bachelor’s Degree or equivalent work experience *Thanks,* *Kuldeep Yadav* *Technical recruiter* *Net**2**Source Inc.* *[email protected] <[email protected]>* *Gtalk&Yahoo:: kd.intime* *Tel: (201) 340.8700 x 4**52**| Fax: (201) 685.8135* *Address: 15 Exchange Place, Suite # 500, Jersey City, NJ - 07302* *Website:* www.net2source.com *Microsoft Gold Certified Partner **|** Cisco Certified Premier Partner **|** Oracle Gold Partner** | **IBM Business Partner** | **ISO 9001:2008 Certified Company** | **NASSCOM Certified Company **| **E-Verified* -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
