*Hi,* *Network Engineer*
*End client : *Zoetis *Buying Rate: $32-$37/hr C2C MAX* *Duration: *3-6 months *Location: *Exton, PA or Kalamazoo, Michigan – must be willing to work on-site *Mode of interview: **Phone+in-person must* *Responsibilities:* · The Network Operations L2 will pick up incoming tickets, perform initial triage, and either work the issue or assign to higher level engineers for support. · Experience providing remote support for a global network environment is strongly preferred. · Experience with troubleshooting (incident), and request management are preferred. *Qualifications & Skills:* Deliver Level 2 LAN/WAN technical support - Wide Area Routing and Local Area Switching Architecture and troubleshooting: • Provide daily troubleshooting support for Routing and Switching Services for global infrastructure. • Routing and Switching route cause analysis (RCA) for Day 2 operations supporting identification and resolution for network events. • Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources. • Work and escalate problems effectively in order to meet customer SLA's (service level agreements); escalate to L3 engineers or Management if unable to resolve the issue. • Perform problem management and root cause analysis for customers as required. • Maintain all assigned tickets with up to date information in our ticketing system. • Provide escalation support to L1 members of network team • Support service quality metrics. • DNS, IP Adress Management Experience • LAN, Wireless, WAN, triage troubleshooting. • Prime, WLC, Leightweight Wireless AP experience is a plus. • Infoblox IPAM experience a plus, Riverbed experience is a plus, • QOS experience, IOS updating. Industry Knowledge: • Cisco Routing and Switching IP Troubleshooting Standards • Computer Networking • LANS/WANS • Switches – Cisco Catalyst platform (VLANs, trunking) • Solid understanding of routing protocols (IGRP, EIGRP OSPF, BGP and other related technologies (Multicast, IP Video and IP Telephony) • Have extensive work experience in configuration and troubleshooting LAN Routing Protocol, Trunking, ISL and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols, IP addressing • Extensive experience with Cisco Routers (2500/2600/2800/ 3200/3600/3800/7200/7500) and Catalyst Switches 4500/3500/2900/6500) • Strong working knowledge of Nexus 5000/7000 • Cisco Wireless LAN - working level knowledge preferred • Cisco CCNP R/S required, or commensurate skill level. • Strong familiarity with Cisco tool sets • Load Balancing -- CSS, ACE, F5 basic knowledge and experience • Possesses a high degree of system level troubleshooting • Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization. *• Excellent communication and written skills* *Thanks* *Yogesh Pratap Singh* *Sr. Technical Recruiter* *IDC Technologies, Inc.* *Tel:* *408-459-2535* *Email: **[email protected]* <[email protected]> *GTalk: yogips87 Yahoo: yogips87* -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
