hi all *Job Title: ServiceNow ServiceWatch Mapping Lead* *Duration: 6-12+ months Contract* *Location: Owings Mills, MD* *Client: CareFirst BCBS*
must have expertise in ServiceWatch Mapping. Responsibilities: • Define and broker tool access to environments for scanning; have flexible solutions when needed • Assist with ServiceNow ServiceWatch (SNSW) tool configuration considerations as applicable • Lead preparatory sessions to enable effective mapping (granularity, prioritization, access, etc.) • Perform actual service mapping of complex environments using the SNSW tool (Geneva release) • Support planning and estimation efforts with the program director and project manager • Mentor competent technical team mates (from Customer) to do the same in parallel (informal) • Solve unchartered mapping paths by creatively leveraging custom patterns within the toolset • Build sustainable maps that leverage automation, limit security risks, and reduce maintenance • Yield functional map results that will meet the CMDB goals and are readable by IT audiences • Partner with ServiceNow development team, CMDB Lead, program leaders and IT stakeholders to execute according to the strategy and plan (and influence it) • Provide proactive expertise and direction regarding how to best leverage the ServiceWatch tool • Identify key risks to success and help to mitigate those risks or related issues Requirements: • Multiple successful implementations of ServiceNow ServiceWatch and/or the Neebula predecessor • Implementation experience must include complex environments rivalling CareFirst, not simple ones • 1-2+ years or more of experience using the ServiceNow ServiceWatch and/or the Neebula predecessor toolset • Depth of experience creating custom patterns within the tool • Soft skills must be visible, but potentially secondary Thanks & Regards Ranjith Ph:(925) 973-0000 x 232 Email: ranj...@allianceit.com -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.