Hi,
Please share suitable resume asap. *Job Title: Technical Writer* *Location: Englewood, CO* *Duration: 12 Months * Ability to write standardized procedures, experience working in a CMS, strong editing skills. Agility, Time management, Follow through to completion, ability to work independently with little supervision (self-directed), eye for detail. Documentation Specialist/Technical Writer to create and edit content for world-wide customer service call center employees and vendors. This individual must have a minimum of five years of experience working in the industry as a technical writer or documentation specialist documenting procedures, writing instructional content, and working with knowledge management systems. Primary role will be to create, write, and publish content in KANA and Service Cloud Knowledge tools. 80% of time: Restructure, rewrite, and repurpose existing knowledge management content into understandable language and appropriate format for a global audience. 10% of time: Consult and work with various levels within Western Union to ensure that materials are relevant and up to date. 10% of time: Determine appropriate knowledge strategies to meet Western Union Global Customer Care objectives, as needed. Performs other related duties as assigned. This position may require travel up to 10% per year. The employee is expected to use his or her judgment on a daily basis to make decisions about content changes and have a solid understanding about industry best practices and typical department processes and procedures. He or she will work closely with the department manager to prioritize tasks according to changing business needs. The employee will have no budgetary or related responsibilities. The employee is expected to work closely with team technical writers and instructional designers to provide feedback on department deliverables. He or she will also be required to provide input into department standards and styles. 4 year college degree in Communications, English or other related degree Experience Requirements: • Five to seven years in technical writing and instructional design • Experience creating clear and concise software procedural, as well as general product documentation • Recent FrameMaker (10 or above preferred) experience • Recent Adobe Captivate to produce web-based training simulations • Knowledge Management tool(s) – Salesforce Service Cloud preferred • Superior English language writing and editing skills and ability to pass an editing test • Strong project management skills with an ability to handle multiple projects and tasks simultaneously • Strong organizational and communication skills • Familiarity and experience using and applying styles • Able to work to a style guide and follow department templates • Strong PC skills and willingness to learn new technologies as required • Strong attention to details • Must blend well with team and be able to work with individuals at all levels of the organization • Must work well with shifting priorities and direction and be a self-starter PHYSICAL, MENTAL & LOGISTICAL REQUIREMENTS: Language Skills: High Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Intermediate Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Skills: High Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. *Varun Goel* | SYSMIND, LLC Phone: 609-897-9670 x 2166 Email: [email protected] Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
