Hi,


Please share suitable resume asap.



*Job title: IVR Tester-call center technologies*

*Location: Columbus, OH/ Pittsburgh, PA*

*Duration : Long Term*



Must Have Skill:  IVR  Domain Experience,

* Manual Testing,

* ALM 11,

* Performance and Load Testing with Hammer Too



3-5 years progressive experience and responsibilities in the area of  IVR
Call Center Technologies QA process

IVR Domain

* Experience with Testing of DTMF and Speech Recognition Application and
Call Flows

* Experience in testing of Inbound and Outbound voice applications on Avaya
Voice Portal/Experience Portal.

* Experience with Testing of Genesys CTI Call Routing

* Experience and Knowledge of Voice Portal Managemnt Systems (VPMS)
Configurations.

* Knowledge of Skill Based Routings, Exit Points and Vector/VDNs

* Working knowledge of IVR Testing with Agent Desktop Applications.









*Varun Goel* | SYSMIND, LLC



Phone: 609-897-9670 x 2166

Email: [email protected]

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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