Hi
Please find the requirement below and let me know your interest... *Role: Project Manager with ITSM* *Location: Portland, Oregon Area* *Duration: 12 Months* *Phone and Inperson* Skills: · Excellent verbal and written communication skills(Daily management meetings with clients) · A self-motivating and self-learning work approach (must be able to work with little or no supervision) · Will be communicating with the service desk and other resolver groups · The person will be responsible to manage all tickets coming in to the ITSM queue they are responsible for and that person needs to manage that ticket to closure. · Project Manager with ITSM project experience · PMP/PMI cert is nice to have, but not required. *ITSM Experience: * · Queue Management, escalation of tickets when appropriate · Experienced Service desk operations would be helpful · Those who have it will get preference. · Manages, resolution of issues, document issue resolutions clearly and accurately · Escalation point of contact if issues are not being resolved, drive to closure (Customer Interface). · The go to person for issues. · The person would provide daily status reporting on all in scope tickets, open, resolved, dispatched, closed *Thanks and Regards,* *Manu Priya* *Sr. Technical Recruiter* *IDC Technologies* *1851 McCarthy Boulevard, Suite 116|Milpitas, CA , USA, 95035* *408-459-5794 [Direct] I **manu.pr...@idctechnologies.com* <manu.pr...@idctechnologies.com> *www.idctechnologies.com* <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
