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*IT Change Analyst* *Location: Oakland, CA* *Length: 6 months* *Start: ASAP* *Interview: phone / video* Position Summary As a member of the Quality Assurance and Production Support Services team, the Senior Change Management Analyst is responsible for maintaining a structured change and configuration methodology for client Information Technology Services Infrastructure, Application, and Data Services, Release Management, Quality Assurance and Client Services groups. This role is responsible for administering the change management process for all changes in the Information Technology Services and Cloud Hosted environments (i.e., client- Oracle Managed Cloud Services, etc.). Responsibilities • Assess and analyze detailed information provided in a Request For Change (RFC) • Evaluate the impact and risk to the client's infrastructure. Customer support to resolve customer Change Management issues • Coordination in conjunction with Release management of roll-outs, approvals, task assignments, and communication • Coordination in conjunction with Project Management Office for communications regarding major project implementations. • Maintenance of the Change Schedule including analysis to insure there are no conflicts with other changes in the IT environment. • Education and clarification for process customers regarding policy, process and procedures • Undertake and assist with training of users of Change and Release Management processes and other communications in order to ensure that all stake holders have a clear understanding of the processes and how these relate to their roles. • Responsible for quality control per change policies and procedures to meet documented Change Management control requirements • Retrieval and generation of metrics for both management and audit response. Required Qualifications • College diploma or university degree in the field of computer science, information systems and/or equivalent combination of work and experience • 5 years of experience working in a Change Analyst or Manager capacity. • Prior QA and Release Management experience a plus. • A broad degree of knowledge in basic IT application and infrastructure architecture. • Thorough knowledge of ITIL Change Management concepts. • Ability to take detailed notes as well as disseminate them in a clear and concise manner to all participants that need to be kept informed. • Must be able to communicate effectively across the organization at multiple levels both verbally and written. • Application of advanced continuous process improvement concepts. • Advanced understanding of customer service concepts that do not compromise the core Change Management service deliverable objectives. • Demonstrated experience with change and release automation tools for both mainframe and distributive environments. • Interpersonal skills and initiative demonstrated by ability to establish and maintain professional and effective working relationships with clients and ITS teams, responding positively and proactively as required. • Demonstrated ability to analyze a problem, develop an action plan and secure a resolution. • Excellent communications skills; both written and verbal as demonstrated by the ability to communicate clearly and logically using appropriate grammar and vocabulary. • Ability to balance conflicting needs among various cross-functional teams. • Advanced functionality with the Microsoft Office Suite. • The ability to establish effective working relationships; to build collaborative partnerships with customers and cross-functional business partners • Time management and multi-tasking skills to manage complex relationships between in motion change activities. Preferred Qualifications • Previous experience with the Oracle Cloud Managed Services preferred. • Previous experience with Service Now's Change and Configuration Management application preferred. • Project Management skills will be helpful to successfully handle quickly changing priorities Kishore Kumar Recruiter Cybersearch, Ltd [email protected] Direct: 832 510 8464 Fax: 847-357-0219 YIM: [email protected] Galk: [email protected] -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
