*Hi *
* Please lookup the below position and if you feel comfortable ,then please
send me your updated resume. *
*Position : Network Engineer with UCCE Exp.
Location : Tampa, FL *
*Duration : 6+ Months *
*Interview : Phone / Skype*
*Job Description*
· We are in need of a Network Engineer with Cisco UCCE experience.
· Experience working in a Cisco environment, specifically with UCCE
products and in a large contact center.
*Job Responsibilities*
· Ability to troubleshoot UCCE issues including: scripting, reading
logs, pulling logs from server platform
· Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and
PG's) - Develop custom reports on Cisco CUIC
· Scripting new call flows for new call centers, including UAT
testing with end user
· Work with Finesse gadgets - Experience in the design,
development, integration, testing, and implementation
of a large contact center systems
· Develop and maintain the implementation Work Breakdown Structure
(WBS) for a large scale deployment
· Expert understanding of the following Cisco Unified Communication
Products: Cisco Contact Center (UCCE)
technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC
integration
· Experience with Call Manager (up to and including 10.x), Unity
and Unity Connection, Cisco Emergency
Responder
· Experience with Voice Gateway configuration, SRST, Transcoding,
Dial Peer configuration, and Digit
manipulation, Dial Plan design
· Experience with SBC technologies including Oracle/Acme, Cisco
CUBE or CUSP (Oracle SBC experience is a
plus)
· Knowledge and experience with Session Initiation Protocol (SIP)
Trunking, including carrier-based SIP service
· Excellent presentation/verbal communication skills and the
ability to train and mentor other team members
· Ability to work well both independently, and in a team environment
· Developing new UCCE / UCCX applications and maintaining legacy
applications.
· Provide 24x7 on-call support
*Job Requirements*
· Intermediate Cisco, VoIP, UAT, TCP/IP, Firewall, Cisco Unity,
PIX OS, Cisco Call Manager experience.
· VoiceXML 2.0 & CVP
· Core Java, J2SE, 1.5, 1.6 and 1.7
· Data dips to a variety of data sources
· CTI (screen pops)
· Advanced knowledge of Call Center environment is essential.
· Thorough working knowledge of Cisco UCCE (otherwise known as ICM
Enterprise) development and
deployment as well as Script Design and Deployment with an emphasis on Call
Type reporting
metrics.
· Expert knowledge using Microsoft Excel required; Access
(relational database structures), Word and
PowerPoint are preferred.
· Excellent written and verbal communications skills required. Must
be a self-starter and able to work
in a team environment
· UCCE/ICM Enterprise script, design, deployment experience.
· Solid understanding of Cisco SQL database schema.
· Network Design
· Expert at using Microsoft Visio.
· Advanced networking skills
· Device Implementation and administration
· Minimum 8+ years' experience
· Experience with Cisco UCCE/ICM Solution Architecture and
Integration Design.
· Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log
Analysis.
· Nuance ASR/TTS is a plus
· NICE Audio/Screen recording is a plus
· A track record working with UCCE systems with a minimum of 1000
endpoints
*EDUCATION REQUIREMENTS: *Bachelor's Degree
*LICENSING/CERTIFICATION REQUIREMENTS:*
· CCVP
· CCIE a plus
*Regards , *
*Kailash Negi*
*VSG Business Solutions*
*221 Cornwell Dr Bear, DE 19701*
*Email ID : [email protected]
<[email protected]>*
*Phone: 302-261-3207 x 102*
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