*Hope you are doing well,*

*Please find the below position, If you feel comfortable, Please share your
profile and let me know a suitable to call you*

*Need Visa and passport copy both with RC*

*Job Title::            Service Now Administrator*

*Location::            Malvern-PA*

*Duration::           6-12 Months*

*Skills and Responsibilities:*

*Job Profile Summary *

*To provide senior level Tier 3 technical support for complex projects and
to ensure reliable operation of the production environment. To monitor,
troubleshoot, and install software/tools operating on one or more systems.
To plan and coordinate enterprise-wide IT infrastructure projects. To
develop technical standards and documentation. *

*Duties and Responsibilities *

*1.  Provides senior level Tier 3 technical infrastructure support services
for issues elevated from the Support Center and other Technical Services
groups. Ensures reliable operation of production. Diagnoses and
troubleshoots availability interruptions and other production issues. *

*2.  Plans and coordinates enterprise-wide infrastructure projects with
other IT and client teams. Communicates with teams to keep them apprised of
status and issues. Contacts vendors to resolve technical issues. *

*3.  Tests, installs, and migrates software, patches, upgrades,
applications, and/or hardware. *

*4.  Develops technical standards. Tests and evaluates IT vendor products. *

*5.  Writes documentation, including project plans, installation
procedures, and troubleshooting tips. Creates diagrams, including technical
topology. *

*6.  Maintains, monitors, and tunes Production system and applications
performance.  Debugs source code and performance problems and/or provides
debugging assistance to developers. Identifies opportunities to improve
system and applications performance (e.g., automating manual system tasks).

*7.  Trains and mentors staff. Resolves complex issues elevated from staff
with less experience. *

*8.  Adds, updates, and closes IT Problem Management database records.
Researches and resolves complex issues, and reviews related technology
records to mitigate impact on assigned system. *

*9.  Reviews numerous IT knowledge repositories to update technical
knowledge. *

*10.  Learns and understands client area business functions and
requirements. Has the ability to determine the appropriate technical tool
to address the client's business needs. *

*11.  Thoroughly understands and complies with IT policies and procedures,
especially those for quality and productivity standards that enable the
team to meet established client service levels. Thoroughly understands and
complies with Information Security policies and procedures, and verifies
deliverables meet Information Security and VSA requirements. *

*12.  Participates in special projects and performs other duties as
assigned. *

*Qualifications *

*Undergraduate degree in a related field or the equivalent combination of
training and experience. *

*Five years' experience in technical specialty, including one to two years'
hardware/software configuration and troubleshooting experience. *

*Strong analytical and problem solving skills. *

*Strong written and oral communication skills. *

*Advanced knowledge of the following product support practices and
concepts: full project delivery life cycle, IT service level agreements,
performance monitoring, tuning, and debugging (e.g., GTF traces, and region
and transaction dumps), software and peripheral installation, network
protocols (e.g., TCP/IP and ACCP), process/product testing and
verification, software and/or hardware setup and configuration , computer
networking, technical standards and deliverables, system log files, tasks,
account management, and commands. *

*Candidate must also have some knowledge of TADDM, and CMDB as desirable. *

*Advanced knowledge of one or more IT platforms and products: See
additional information for the specific requirements for this posting. *

*Certification - Holds the appropriate technical specialty certificate or
has the ability to attain within 12 months of hire date: See additional
information for the specific requirements for this posting. *

*Special Factors *

*Mayank Sehgal*
*IDC Technologies, Inc.*
Email: mayank.seh...@idctechnologies.com

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