Please send me the perfect profile.
Title: Business Application Support Analyst Location: Raleigh, NC Duration: Long Term Rate: 40/hr REQUIRED WORK EXPERIENCE/BACKGROUND . Minimum of 3 years IT experience . Experience working in a support environment Required Skills: . Previous support experience . SQL and database knowledge . Strong verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues . Ability to work in high-pressure situations and flexibility . Ability to work independently and in a team . Organized and good time management . Analytical and systematic problem solving skills . Visual Basic . Ability to prioritize efficiently . Good time management skill . Ability to multi-task Desired Skills: . ITIL knowledge . Demonstrate ability to document and deliver on project related work . UNIX . XML . Understanding of batch schedulers (e.g. Control M) . Understanding of excel pivot tables and excel report building Overall Responsibilities: Perform Business Application Support analyst duties for CTS suite of applications. Overall responsibilities include: . Serve as initial point of contact for questions and problems on CTS applications . Log all incidents received via phone and emails in Remedy/ITSM . Accurately categorize and prioritize issues . Ensure service levels for issue escalation and resolution are met Functional Responsibilities: . Log all work performed and resolution details in Remedy/ITSM . Provide timely updates on the status of non-closed issues to the affected parties. . Communicate issue resolution details and root cause information to affected parties upon closure of issue making sure to use verbiage appropriate for the intended audience. . Add issue detail and resolution info to the CTS knowledge base Thanks and Regards, Amrutha Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 734-591-3562 Extn.1+167 Fax: 734-418-2603 <mailto:[email protected]> [email protected] Yahoo: <mailto:[email protected]> [email protected] <http://www.aim-cc.com/> www.aim-cc.com Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove" --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sap-workflow -~----------~----~----~----~------~----~------~--~---
