Hi, Hope you are doing good, I have below requirement for one of our client, let me know if you have any one available for new assignments. Please share your consultant resume with contact info at [email protected] and keep CC [email protected]
*IVR Developer with CYARA/ Telecom Test Engineer* Chevy Chase, MD 6 Months *Experience: 8+ Years* *Job description:* · IVR development/ Test & validation and Automation · CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, · QA - Automation experience in CYARA Replay and Agent Automation. · Rich experience in CTI - softphone Automation. · Test and validation, · Automation skills, experience in tools - CYARA · Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent · IVR Self-Service Automation with both Speech and DTMF inputs. · 100+ manual test case automation across all the ~12 IVRs. · Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. · Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. · CYARA replay and Virtual agent test scripts development. · Developing regression test campaigns using the automated scripts. · Regression and load test execution. · Reports generation using CYARA replay. Please don’t hesitate to contact me if you have any queries. *[image: Description: Description: cid:[email protected]]* Thanks & Regards, *Swamy* Tekskills Inc *Phone:732-253-7890* [email protected] 200, MetroplexDrive, Suite414, Edison, NJ – 08817 www.tekskillsinc.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
