*Hi Partner,* *Hope you are doing great!*
*Please respond with Resume & Contact details of the consultant to: pra...@cigniti.com <pra...@cigniti.com> ASAP* *Position: NOC Engineer* *Location: Irving, TX* *Duration: 12+ months contract* *Rate: $45/hr on C2C* *Operation Support Engineer :* *NOC engineer | VZ | Irving TX | Prime Vendor req | $45/hr max* *Location: Irving, TX* *# Positions: 12* *3 Qualities, Manager is looking for: (2-3 years’ experience)* (candidate needs to have 2 of the below qualities, if only 1 must be very strong) -TV Industry experience (Broadcast, Production) - NOC experience (24/7 environment) -Linix/Unix experience (talking to network) *Additional Skills:* Strong Comm Skills are a must. Should have experience with NOC and service centers and be able to communicate. Also needs to be a strong communicator with team members. Ability to work 24/7 environment and in shift work (holidays & weekends) (4 10 hour shifts or 5 8 hour shift schedule) Anyone with experience at ATT U-Verse, Ericsson, Media Room (source from here) *Interview Process:* Initial Phone Screen With Tim Follow up Final interview with 3-5 managers done either in person or virtual *Below is the original req which basically needs to be duplicated but with attention given to the information provided above.* *OnCue Operations Center Support Specialist* *Position Summary* Ability to monitor, analyze, troubleshoot and implement corrective actions of video delivery systems. Candidates must have experience working in cable Headends, FiOS, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center. Prior experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required. A two-year Technical Degree and/or up to 3-5 years of experience in Cable Headends, Hubs, FiOS, OTT environment, Web Services, Servers and VOD. *Responsibilities* • The Associate Operations Center Technician will lead and support the end to end system functions of the Operations Center organization: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services. • The Associate Operations Center Technician is responsible for the surveillance of multiple video systems across multiple geographical areas. • The Associate Operations Center Technician, uses logical troubleshooting processes and implements documented break/fix actions • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, and Broadcast services. • The Associate Operations Center Technician escalates difficult issues requiring higher skills levels to Video/Network Engineers within team. • The Associate Operations Center Technician applies critical thinking skills to diagnose video impairments and implement documented break-fix measures. • Works closely with the Video/Network Operations and cross-functional teams to solve customer impacting conditions. • The Associate Operations Center Technician is a technical point of escalation for video events. • The Associate Operations Center Technician has knowledge in video system specific areas and surveillance that can effectively implement tier 2/3 documented processes and procedures. • Complies with Operations Center objectives, policies/procedures, work schedules, and reporting metrics. • Supports operational efficiencies and network performance improvements thru proactive surveillance and remote break-fix actions *Job Requirements* • Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience. • The Associate Operations Center Technician will remotely troubleshoot and resolve video & network issues. • Strong interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders. • Must be able to remain calm and focused in stressful situations. This includes the ability to extract information using methodical troubleshooting processes focused on service restoration. • Possess cross-organizational skills that maintain healthy working relationships. • Good understanding of multicast IP video network architecture, data networking, system operations, servers and Web Services. • Requires working in 24x7 shifted operations environment. • Experience working with command-line based applications using a UNIX or Linux OS. • Background in performing and implementing video systems break-fix helpful. Familiarity with video monitoring tools, Web Services, VOD, and OTT video delivery architecture. • Familiarity with network monitoring systems (Science Logic), ticketing management systems (like ServiceNow/Rally/Jira) and video analysis/tools such as Textronix Medius, Evertz. • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus. *Preferred Qualifications* • 3 - 5 years, experience in maintaining and troubleshooting video delivery or video applications. • Hands on operational experience in building and operating video delivery systems and/or Web Services. • 1-3 years, experience with internal or external direct customer contact in a technical environment - Field or NOC technician, Hub, Headend, VOD, Web Services or Controller Operations, background within a MSO or vendor network environment. • Willing to work in a shifted 24x7 operations environment. *Education and Experience* • Associates degree (AA. or A.S.) from two-year college or university; or equivalent training, education and experience. Thanks & Regards, Prasad Mamidela | Technical Recruiter | Cigniti Inc. O: 972-756-0622 Ext 201 | F: 972.767.0948 | Email: pra...@cigniti.com IM: prasad.cigniti GTalk: prasadmamidela 433 E Las Colinas Blvd. # 1240 Irving TX 75039 USA LinkedIn: http://www.linkedin.com/in/prasadmamidela -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
