Java Production Support Java Production Support Primary Skills: Java
Location: Northbrook, IL #No of Positions: 2, Duration: 6 months Description: Seasoned Production Support Analyst with experience in reviewing, analyzing, troubleshooting, documenting and following-up on issues - Heavy interactions with various customers: Call Center Representatives, Internal Support Staff, Developers and the Business/Operational Teams - Create, log, and update tickets regarding issues. Exposure to ticket management systems is required - Excellent writing skills with the ability to customize documentation to varying audiences: Users, IT, Operations, etc. - Maintain customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations. - Be the primary interface for the IT team in the coordination and facilitation of issues with other technology team to include reporting - Exceptional inter-personal and customer service skills - Strong problem-solving skills - Excellent Data Analysis Skills and 6+ years of hands-on experience with PL/SQL (Oracle) - Advanced Microsoft Excel Skills - LookUps, Pivot Tables, Charts, Statistics - Ability to work in a VERY FAST moving environment - High initiative in working through difficult problems and obstacles - Ability to work independently and with program teams - Ability to work on several projects in parallel and meet target timelines - Flexibility in working off hours and weekends - Having a strong systems analysis or development background is plus - Experience in Auto Insurance and Telematics a strong plus Thanks & Regards, Pervez shaik EMAIL: pervezshai...@gmail.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
