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*From*:
Pradeep,
ITiyam LLC
[email protected]
*Reply to:*   [email protected]




*Title :  ServiceNow AdministratorLocation : Raleigh, NC.  *

*Duration : 6+ months*
Note: Resource must be onsite in Raleigh, NC. No remote work

*Required Skills:*
•    Perform core configuration tasks
•    Work with User Interface (UI) policies, data policies, UI actions,
business rules and client scripts
•    Experience with requirements gathering
•    Experience with Functionality/CAT Testing
•    Use mobile clients
•    Activate plugins
•    Add users, groups and roles
•    Manage data with tables, the configuration management database (CMDB),
import sets and update sets
•    Work with two key process applications: Knowledge Base and ServiceNow
Service Catalog
•    Create workflow activities and approvals
•    Configure alerts and notifications
•    View upgrade history and status
•    Control system access and data security
•    Run reports, configure service level agreements (SLAs) and perform
instance branding and customization

*Preferred Skills:*
•    Bachelor's Degree in Computer Science, MIS, Engineering or related
field
•    Proven ability to be responsible for the daily administration,
maintenance and Change Management/Change Control
•    Excellent analytical, problem solving and troubleshooting skills with
the ability to express technical issues to non-technical customers
•    Detailed knowledge of applicable security policies and standards
•    Development experience
•    Ability to work independently with minimal direction.
•    Ability to communicate to a wide variety of audiences, both business
and technical
Hours of Support:
•    Initially the support hours will be during regular business hours but
off hours support will be required to support the deployment to include
nights and weekends.

Additional Provisions
•    Pass both a client mandated clearance process to include drug
screening, criminal history check and credit check.
•    Once candidate’s resume is approved and interview passed, the agency
is responsible for providing drug screening.  Failure to submit the drug
screening results will delay the security clearance process.
•    If a candidate is given an interim clearance, continuation of
employment is then based on the candidate receiving a sensitive clearance.
•    All candidates must be a US Citizen, have permanent residence status,
or an H1-B Visa.
•    Candidate must have lived in the United States for the past 5 years.
•    Cannot have more than 6 month’s cumulative travel outside the United
States within the last five years.  Military Service excluded.  (Exception
does not include military family members.)


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