Greetings Folks,

Hope you are doing Great. please let me know if you have any senior
consultant with you for the below job description.

*Send the resumes on
*Please don't forward EAD & OPT Resumes.*

*Job Title       : Operations Support*
*Job location    : O’fallon, MO*
*Job Duration : 12 months*
*Job experience : 10 years*

*Job Description:-*

Platform Support
 Need critical thinking skills (systematically work thru issues).
 SQL, Oracle experience required.
 Linux/Unix experience required.
 Windows servers experience.
 SQL scripting, Bash scripting.
 Java knowledge is helpful.

Tier III
 This is an advanced position of platform support (requires all the same
 java or C++ experience required (Tier III will work with code more than
platform support).
 SQL for data manipluations.
 Webfocus support experience is a BIG plus.

 The Commercial Operations and Support team is responsible for
troubleshooting issues, managing highly complex technical changes,
monitoring application performance and continuously improving our existing
systems and processes.
 The ideal candidate is expected to cultivate a deep knowledge of our suite
of applications and related third-party technologies all while fostering
strong relationships with various MasterCard operations and business teams.
 As a member of the Commercial Support team, this position will participate
in a 24x7 on-call rotation schedule to respond to critical incidents.


 Deliver World Class support for our various web applications, systems and
their supporting middleware infrastructure.
 Research, replicate, perform root cause analysis and provide resolution to
product issues reported by customer and internal personnel.
 Collaborate with Developers, Operations, & Business Executives from around
the globe as necessary to resolve customer facing issues.
 Maintain history and status of incidents as well as manage change control
through the company’s trouble ticketing and change management system.
 Contribute to the improvement of the company’s products, documentation,
and processes.
 Understand and support the Software Development Life Cycle and Service
Oriented Architecture
 Express strong relationship and collaborative skills with the ability to
work as a member of a highly diverse and geographically distributed team.


 Bachelor’s degree in Computer Science, Information Systems or equivalent
combination of related work experience.
 Must demonstrate strong communication skills both written & verbal, while
illustrating a solid command of the English language.
 Must have a high degree of initiative and self-motivation while
demonstrating the ability to drive results.
 Experience in supporting internet fundamentals related to web servers,
java application servers, internet security and other internet technologies.
 Thorough knowledge and understanding of network and operating system
principles with:
• Network Troubleshooting (TCP/IP) with DNS, HTTP, & SSL
• Command line mastery within Operating Systems such as Solaris, AIX and
RedHat Enterprise Linux

Highly successful candidates will have advanced knowledge and experience in
many of the following areas:
• Java/C++ application support running in application servers such as
JBoss, WebSphere, & Tomcat
• HTTP Server & Application Load Balancing Technologies such as Apache,
NetScaler & F5
• Application Performance Management tools such as AppDynamics or Dynatrace
• Operational Tools and Software such as Splunk, JIRA, Confluence,
Subversion/Git and the VI editor
• Automation tools such as Selenium, SoapUI
• Scripting proficiency in Bash, Chef or SQL

Thanks & Regards

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