Please share profiles to my official mail id: *

*Title: **Business Analyst or Solution Architect with IVR exp*

*Location: **Pleasanton, CA*

*Duration: 12+ Months*

*Client: TCS *

*Need Visa copy, Passport copy or Number*

*Job Description:*

·         Experience in Requirement gathering, designing Use Cases and
developing process based solutions

·         Experienced in Call Center Technologies and IVR automation

·         Enterprise Systems Integration experience with Contact Center IVR
and helpdesk Applications, IR Call flows, VUI design and web services

·         Enterprise systems integration experience to include mainframe
and distributed systems

·         Experience in analysis, design, development, and deployment of
large scale multi-tier enterprise application systems

·         Strong written and verbal communication

·         Experience with Microsoft Office Suite of tools

·         Knowledge of SOAP/XML/WS Security

·         Ability to thrive in dynamic, fast-paced software development

·         Experience in all phases of software development lifecycle
including design, configuration and development, testing and

*Responsibilities: *

·         Establish and maintain technical relationships between various
stakeholders across multiple work groups to enhance existing call center
site functionalities and troubleshoot issues that arise before/during/after

·         Act as the single point for contact for work intake.

·         Create, manage, and update business requirements / solution
designs and Change Request as per business needs and ensure technical
risks/issues are well documented and communicated to project Stakeholders.

·         Communicate specifications and guidelines to ensure multiple
simultaneous and inter-dependent deployments are managed well

*Best Regards,*


*Vigilant Technologies*

*Work: **248-614-2500 *216*

*Email: <>*

*G-Talk: <>*

* <> | Oracle Platinum
Partner | Inc 500*

*1050 Wilshire Drive, #307, Troy, MI 48084*

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