*Cisco UC/Contact Center Senior Engineer*

*Charlotte, NC*

*8 months*

*Will work on C2C but need GC & USC only*



*Description:*

·         Strong Cisco UC hands on experience

·         Some Cisco Contact Center Enterprise scripting knowledge

·         System Administration of Cisco Unified Communications and UCCE
B36Environment

·         System provisioning, maintenance and upgrades

·         User and phone provisioning

·         Dial Plan management

·         Technical Escalation

·         System troubleshooting

·         End-user support



*Requirements:*

·         5 + years’ experience with Cisco Unified Communications products

·         Hands-on configuration experience with Cisco UC products

·         Dial Plan configuration

·         Cisco Unified Communications Manager

·         Cisco Voice Gateways

·         Cisco endpoints (IP phones and soft endpoints)

·         Voicemail

·         Cisco UCCE scripting experience required

·         Excellent written and verbal communication skills

·         Excellent customer relationship skills

·         Cisco CCVP or CCNP-Voice desired





Thanks & Regards

*John Hiatt*

*Inteletech Global Inc.*
Phone: (786)-373-3988
Email: [email protected]

http://inteletechglobal.com

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