Job- Production Support Lead Please apply if you interested.
The following requisition has been assigned: Permanent /Long Term TITLE: Production Support Lead STATUS: Open LOCATION: Edison, NJ, United States # of Openings: 1 Requisition Details: Job Description Qualifications Proficient knowledge of Microsoft Office applications • 7+ years’ experience in application development and/or production management, preferably in reference data or banking applications, with at least 3+ years leading/managing a global application team • Provide day-to-day management of application support analyst team and oversight of technical support operations using ITIL Methodology. • Lead a large team (both onshore and offshore) for Level 1 and 2 Support requests for all of our systems and services • Act as point of escalation for resolution of critical support issues and escalate when appropriate • Ensure support team is meeting its objectives — meeting regularly (as contracted) with clients, creating and executing plans for ticket resolution, and documenting issues and SLA (service level agreements) commitments within Client Support Budgets • Provide guidance to staff on maintaining positive communications with clients • Coach and mentor team members with a focus on professional development • Work closely with functional Infrastructure & Development teams to monitor and maintain high levels of system performance • Prioritize issues between multiple clients as resource constraints arise • Manage the continued roll out of an internal knowledgebase (currently Confluence) with direct responsibility to publish articles and ensure the full team is publishing on a regular basis • Oversee release management process for all production systems • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help improve the support process • Provide management reports and dashboards to ensure operations are running under control • Help manage the activities of the support vendors and subcontractors (escalate issues as needed) and serve as daily point of contact • Assist with special projects as requested and perform additional duties as required • Demonstrated problem analysis skills, including data collection, analysis and interpretation • Previous experience management technology projects/initiatives • Technology change analysis, proactively reviewing change for potential issues and identifying why changes fail • Able to work with cross functional team of senior leadership including Application Development, Production Management, etc. driving organizational change and stability • Bachelor’s Degree – preferably in Information Technology • 5 to 10 years’ experience in software as a service technology support • 5 to 10 years’ experience with client relations management, preferably in a fast-paced startup or tech software environment • At least 3 years of supervisory experience • Understanding business processes and their relation to technology • Hands on experience with software delivery — functional requirements, technical specifications, test plans, implementation, follow-up • Ability to and prioritize assignments that are competing for limited resources • Ability to keep detailed records regarding issues, causes, and resolutions • Creative problem-solving abilities and a passion for innovation • Ability to effectively influence and communicate cross-functionally • Ability to present to management on support issues and needs • Excellent written and verbal communication skills • Leadership under pressure • Ability to complete assignments with minimal direct supervision • Strong organization and time management skills • Strong writing skills • Strong supervision skills *Regards,* *Sam Suman G Bakshi* *Sr Staffing Executive | SourceChip,inc | www.sourcechip.net <http://www.sourcechip.net>* *7 Rustic Drive North Brunswick, New Jersey 08902 US* *Direct -732-917-4895 | Fax: 732-875-0233 * *https://www.linkedin.com/in/sumanbakshi <https://www.linkedin.com/in/sumanbakshi>* *Email- [email protected] <[email protected]> | E : [email protected] <[email protected]> (Alternate) * Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove " and include your "original email address/addresses " in the subject heading. Include complete address/addresses and/or domain to be removed. We will immediately update it accordingly. We apologize for the inconvenience if any caused. -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
