*Role: Network Administrator*
*Location: Phoenix, AZ/ Boston, MA*
*Duration: Long Term*
*Role Description*
*Essential Skills:*
• 3+ years exceptional implementation, administration, troubleshooting and
support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications
• Design, integration, and enhancement experience with UC/UCCE/ICM/CVP
Enterprise is highly desired
• Must have experience in Cisco Communications Manager, Cisco Unity
Connection and Cisco Emergency Responder
• Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML
Gateways. Experience in Oracle Acme Packet SBC is highly desired
• Must have experience developing CISCO ICM Scripts and Cisco CVP
applications. Experience in creating design documents and developing CVP
custom elements and web services using Java are highly desired
• Should have experience in developing and modifying custom CUIC reports
• Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues
(SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
• Familiarity with SCCP, SIP, MGCP protocols
• Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice
recorder, Aceyus reporting and VistaPoint Attendant Console
• Ability to work in a delivery support environment that involves
structured processes and timelines Candidates are able to perform the
following tasks:
• Uninstall and install CAD
• Call routing issues
• Trouble shooting IVR issues
• Trouble shooting system wide call flow issues
• Reporting access issues for CUIC On the UC side, candidates should have
the following skill sets
• Ability to build CUCM server
• Ability to build CUC server
• Ability to build CER server
• Build PCA server
• Experience with UC apps administration pages
• Knowledge of CER, Call Manager, Unity Connection
• Ability to troubleshoot call routing
• Experience with voice protocols such as H323, MGCP, SCCP
• Ability to perform IOS configurations & troubleshooting
• Knowledge and ability to troubleshoot all the above as part of day 2
support
*Competencies*
Infra & Data Security : IT IS_CNS_Voice Network_Cisco
*Warm Regards*
*Sumit Singh*
*Enterprise Solution Inc.*
*Office: # **630-743-6210*
*Fax: 630-206-1290*
*E-Mail: [email protected]
<[email protected]>*
*Hangout: [email protected] <[email protected]>*
*www.enterprisesolutioninc.com <http://www.enterprisesolutioninc.com/>*
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