*Job Title: Technical Business Analyst*

*Job Location: Dearborn, MI*

*Contract/ FT*


*Job Summary:*

Technical Business Analyst role will be responsible for production support
of ConsumerConnection. Triage of incidents, change request and support
tasks and data & project analysis.

*Essential Job Functions:*

• Support all operational aspects of the ConsumerConnection product. •
Investigate new/unknown/existing issues in ConsumerConnection. Clearly
document all findings in the issue tracking system. • Utilize issue
tracking system (JIRA) daily. • Provide feedback to the clients and
technology managers. • Generate routine and ad-hoc reporting and analysis
to assist in evaluating production performance and resolving issues •
Review and analyze data and requirements and test plans/cases in support of
existing and new initiatives. • Participate in UAT, help to identify and
report bugs, user-interface problems, documentation, or other potential
problems (from both the Technical Support and the Customer/End User
perspective). • Provide support for and minor enhancements to reports
utilized by the QC process. • Perform other duties as needed



*Other Responsibilities:*

Participate daily support triage meetings and other regular meetings as
required 2. Participate in documentation of support processes and methods
3. Maintain current set of Client’s existing documentation

*Minimum Qualifications *

Bachelor’s degree with at least three to five years related experience or
equivalent combination of education and experience • Minimum of 5 years
working in support or ETL related role





Thanks & Regards* . . . *?

Santosh

*SRS Consulting Inc.*

39465 Paseo padre Pkwy., Suite 1100

Fremont, CA 94538

Direct: *510-257-2274* <510-257-2274>

Fax: 510-252-0626

URL: www.srsconsultinginc.com

Email : santo...@srsconsultinginc.com

G-talk:- ksantoshvlsi/ YIM: ksantosh.usstaffing



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