Hi, This is Saurabh Jangid from Themesoft.
Kindly share your updated resume at saurabh.jan...@themesoft.com *Job Title: Voice Admin/Engineer* *Location: Des Moines, IA* *Duration : Long Term* *Required Candidate Profile * *Primary Skills* a. Expert knowledge on Avaya , Nortel IPT voice infrastructure Networking and inter related components b. Knowledge and experience on voice mail, blackberry, aspect and Avaya contact center systems infrastructure setup implementation and management c. Design and architecting skills - Efficient designing and planning of new technologies and driving the implementation. d. Expertise in Nortel, Avaya PBX systems and associated voice mail services e. Good Knowledge of Nortel and legacy PBX would be added advantage f. Expertise on Contact center Call routing , IVR and voice Performance management. g. Good knowledge on ITIL processes, process flows & definitions h. Experience in managing international customers and large resource base in onshore and offshore i. Good problem analysis, Negotiation, Communication and presentation skills *Secondary Skills* a. Escalations and Vendor management handling skills b. Skills on Template creation , presentation and documentation c. Skills on Network management tools implementation d. knowledge on Project management for assisting all Infrastructure Projects *Certifications: * *Must be * *1. Nortel /Avaya certification would be added advantage* *2. ITIL Foundation Certified* *Secondary* *1. CCVP Certification* *Technical Skills Required * • Excellent Communication Skills • 6+ years’ experience in handling Avaya & Nortel Communication Infrastructure including knowledge on Cabling and Punching. • 6+ years of total Network Voice experience required. • Previous onsite experience preferred • H1 / L1 visa or US citizen is preferred • Understanding of the following product categories: SIP Proxy Server, Session, Border Controller • Protocol experience including H.323, MEGACO, MGCP, SIP • Hands-on experience in troubleshooting and implementing PBX features, Call Center Feature • Skills on Voice administration, Voice Mail, ISDN PRI's, VoIP, TDM etc • Knowledge of Firewalls, QoS, NAT, VLAN, DNS, routing, IP addressing • Familiarity with basic Networking like router, switches • Experience with call recording technology. • Nortel/Avaya Voice Certifications a must, *Thanks & Regards* *Saurabh Jangid* *INC 500 Fastest* *Growing Company* .............................................................. Mobile: 806-475-0025 | *saurabh.jan...@themesoft.com <saurabh.jan...@themesoft.com>* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
