Hi,

Hope you are doing well.



I would like to check your interest & availability for below mention
position. If you are interested kindly reply me back with your updated
resume, contact details & best time to reach you.



Application Engineer

Cary, NC

3-6 Months Contract

Phone Hire



*Must be able:*

•             To discuss and query the business users to bring out the
exact requirements for  understanding the functionality to provide a high
level functional solution document

•             To execute  proof of concept for a business solution

•             To schedule Batch Scripts for the various tasks in the
servers

•             To monitor and manage  the in scope servers

•             To perform support activities through problem analysis,
handling problem tickets and resolution within the specified SLA, depending
on the severity of the issue.

•             To analyze the issues reported by users and provide solutions
as per the defined process.

•             To coordinate during SCM process for source management.

•             To coordinate for the production and UAT phase

•             To be actively involved in understanding the requirement and
implementing technical solution based on the requirement

•             To be actively involved in CMOD server upgrade

•             To coordinate with users during UAT and production phase of
CMOD upgrade

•             To have good knowledge of ITIL support processes

•             To act as a liaison between the requirements provider and the
user groups for smooth transition of projects

•             Have ability to coordinate with infra for SAN space increment
change requests and other infra related activities to support the platform.

•             To be Assertive with excellent Communication skills and
self-motivation.

•             To be able to co-ordinate between offshore team and client

•             To have experience in support projects (L3 support) and
banking domain preferred.

•             To have exposure to multiple ECM /Archiving platforms like
FileNet, Documentum, etc.



Make sure, this is a support role.

Hot Buttons: CMOD, FileNet  and L3 Support, ECM



*Responsibilities:*

Provide onsite representation to L3 team that supports different archiving
applications. Ability to clearly articulate day-to-day summary and other
weekly status report to customer along with coordinating execution of task
with other engineering and support team. Drive issue resolution and provide
leadership in meetings for any problem/incident management where support
team is involved. Participate in technical discussion with engineering team
to plan out the future state of supported archiving applications. Actively
involved in CMOD server upgrade, coordinate with users during UAT and
production phase of CMOD upgrade.

Coordinate with infra for SAN space increment change requests and other
infra related activities to support the platform.

Support projects (L3 support) and banking domain preferred and having had
exposure to multiple ECM /Archiving platforms like FileNet, Documentum, etc.



*Key Requirements*

•             CMOD

•             FILENET

•             L3 SUPPORT



*Requirements: Minimum 5 years’ experience:*

•             Expert in IBM On-demand 8.5 and 9.5 (CMOD)

•             Solid FileNet experience

•             ECM expertise

•             Must have strong understanding of working of CMOD –
architecture, distributed installation, database structure, data storage,
indexes, AFP viewer etc.

•             Expert in architecture and design related topics of Content
Management tools

•             Must have strong L3 support experience

•             Experience in backup tools like TSM, Replication tools like
Double-Take

•             Experience in Unix/Linux and scripting

•             Experience/exposure to AXSOne Archiving technology.



*Waiting for your response…*

Best Regards,

*Ravi Nigam*

978-558-4666 Ext. 101

r...@teknavigators.com

*TekNavigators LLC*

100 Cummings Center, Suite 207 P, Beverly, MA 01915



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