Please reply to [email protected] only Title: *Senior Business Operations Manager* Location: San Jose, CA Duration: Long term
*Project Description:* • We are looking for an experienced Operations Manager from an external, customer facing services background with a proven track record of building, developing and managing service delivery. • Solid leadership and people management skills along with previous experience growing and developing an operations function; i.e. defining program level planning’s, setting standards, meeting customer needs, escalation management etc. *Responsibilities:* • Experience of Senior Operations leadership role. • Excellent collaboration skills among multiple teams to bring in solutions and add client value, Out of box thinking for integrating all components within Ops for better approach and solutions. • Collaboration between all the service line components, related to solutions/program and proactive approach. • Expert knowledge of Cisco customer and Partner Service Knowledge. • Experience of ERP systems implementation and development. • Excellent communication and presentation skills, both written and oral. • Passion towards innovative solutions. • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement. • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required. • Drive a continual service improvement program based on a desire to become a world class managed service provider. *Essential Work Experience & Skills (Mandatory):* • *Cisco Commerce Experience (Service Commerce) - MUST* • *Business Analysis and Operations - MUST* • *Excellent Verbal and Written Communication - MUST* • *Understanding of systems - MUST* • *Leadership - MUST* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
