Hi,
We have an urgent requirement; the job description is given below. If you feel comfortable with this requirement, please send latest word format resume as soon as possible. You can reach me at *[email protected]* or call me at *201-579-8512/732-377-0573*.** Title: Quality/Business Analyst - IVR Background Skills: Test, IVR, VRU, HPQC, NASCO, Facets, Location:Owings Mills, MD Duration:5 Months + Quality/Business Analyst Serves as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs. Translates business requirements into functional specifications for the IT organization, manages changes to such specifications, and educates the IT organization on the direction of the business. Gathers information about the organization*s work processes and information flows. Documents existing process in technical model format in order to evaluate and define new IT solutions and implementation processes. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business groups supported to enhance the enterprise*s competitive edge. Has basic knowledge in functions they support. Has knowledge and background of other technologies and tools. Has basic understanding of business, market and industry issues facing a specific business unit or function. Supports several simple to moderately complex business processes. Performs testing and implementation support for voice response implementations. Manages, prioritizes and analyzes system defects through the testing and post production cycles. Experience testing VRU Systems Knowledge of Customer Service Processes Knowledge of Products and Business Rules HPQC Experience Microsoft Office Suite NASCO Facets Flexx Thanks & regards, *RAM* *e**People Tech. Inc.* Parsippany, NJ-07054 Direct : *201-579-8512/732-377-0573*. Alt.Ph. : 201-203-7929 Fax : 973-299-7602 [email protected] www.epeopletech.com Ymsgr :trk_recruiter Note: If you are not interested in receiving our e-mails then please reply with a "*REMOVE*" in the subject line. I am sorry for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
