Hi,


Hope you are doing great!!
Let me know if you have some one for below positions with resume and
following details of your consultant

Full Name
Phone:
Email:
Current Location:
Availability:
Rate:

Reply me at [email protected]  only

Title: Desktop Support
Start Date: 07/12/2010
Duration: 9 months
Location: Raleigh, NC
No. of Openings: 7



*Description: *
Assist in the migration of desktop support and knowledge transfer from DHHS
current seat management vendor
Assist in the testing vendor supplied procedures and standards for desktop
support and participate in the revision/development of new documentation as
appropriate for use by DHHS support staff
Provide desktop support to DHHS staff via remote desktop utilities and in
person for Microsoft operating systems in a mixed Netware and Microsoft
environment
Provide support for local/networked printers
Provide support for productivity software (MS Office, Adobe, etc.)
Provide support for e-mail (MS Exchange)
Provide support for Active Directory users
Provide support for PDA users
Create and deploy images, patches and software updates
Provide consulting on cost-effective implementations of microcomputer
hardware and software using defined standards and specifications
Transfer knowledge and transition desktop support activities to state
support staff
Provide status reports to technical lead
Other projects as assigned by management

 *Knowledge, Skills, and Abilities Requirements Required*:
Minimum 2 years experience providing support of the following:
1. Desktops and local/networked printers
2. Microsoft operating systems, MS Office and MS Exchange
3. Netware
4. Active Directory

 *Other Required Experience / Skills:*
A+ Certification
Excellent written and oral communication skills
Ability to assist in the development and testing of desktop support
procedures and standards
Excellent customer service skills and phone etiquette
Attention to detail
Ability to perform diagnostics on software and/or hardware
Ability to resolve routine and non-routine problems independently and in
consultation with technical lead, peers and vendors



*Preferred*
Experience using remote control software to provide desktop support
MCP Certification
LANDesk experience
Ghost experience

 Some local and overnight travel may be required
Candidate must have a valid driver license
Tasks require that the candidate be able to kneel, crouch, crawl, reach,
lift and carry at least 60 lbs





*Thanks & Regards,*
*Satish Saini*
*International Business Solutions*
***E-mail:- **[email protected]* <[email protected]>* ,  **
www.ibs-consulting.net* <http://www.ibs-consulting.net/>

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