Hello, “We are a preferred supplier, we keep Low margins and Pay top Rates to Consultants and Sub-Contrators - To subscribe to our Requirements, please click Get Requirements “.Please send Resumes to syed (at) hireitpeople.com ****Replace (at) with @ when sending mail***
Short Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Complete Description: Service Desk Main Job Responsibilities • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQ's, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. This is an ongoing position that will go beyond this fiscal year and continue to be funded into the next 2012-2013 year. * Required / Desired Skills** *** *Skill* ** *Required / Desired* ** *Amount of Experience* Prior technical help desk support experience Required 3 Years Critical thinking and problem solving skills in prior positions Required 3 Years Prior experience supporting systems running on Windows based OS Required 2 Years Peoplesoft application experience Highly desired 1 Years Prior experience supporting accounting applications Highly desired 1 Years Knowledge of accounting principles and terms Desired 1 Years Prior experience supporting in a role that was 90%+ phone support Required 0 Prior customer service/phone experience Required 0 Prior experience working with help desk that involved email support Required 0 * Compliance Items** *** This section contains tasks that will need to be completed as part of the Candidate Submittal and/or Engagement process. *Group Name* *Item* *Due* *Owner* *Global* *Attch.* Standard Vendor Items Yes Pass Fed. & State Checks; Must Initiate Process in Order to Start Work<file:///C:/Users/sahith/Desktop/Help%20Desk%20%20DE.docx> Before Engagement Vendor Right to Represent Must be Attached at Candidate Submittal<file:///C:/Users/sahith/Desktop/Help%20Desk%20%20DE.docx> Candidate Submittal Vendor * Questions For Requirement** *** Question 1: Please list any experience the candidate has with Delaware's First State Financials System. Question 2: Please list any experience working for the State of Delaware? Question 3: Would the candidate be able to work out of our Dover, Delaware office five days a week between 8 and 4:30? Question 4: Please list any projects or jobs where the candidate has worked in supporting financial accounting systems. Question 5: Is the candidate aware they will need to successfully pass a State and Federal Criminal Background check? -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
