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Short Description:

Technical Writer develops & maintains user & technical documentation and
project process documentation for Application Teams. TW understands the
user’s view of applications and /or technology and is able to put
procedures in a logical sequence.


Complete Description:

The Technical Writer develops and maintains user and technical
documentation and project process documentation for Application Teams.
Technical Writer understands the user’s view of applications and /or
technology and is able to put procedures in a logical sequence.

The experienced Technical Writer provides expertise on technical concepts
of applications and /or user groups and structuring procedures in a logical
sequence, due to a broad understanding of the applications within their
Tower.



Proficient in Adobe Acrobat X, and MS Office 2010 to include Word, Excel,
Power Point, Publisher, VISIO, Outlook

Experience with SharePoint 2010 collaboration.

Will be expected to schedule meetings and take meeting minutes.



TW 1

Years of Relevant Experience: 1 to 3 years

Preferred Education: 4 year college degree or equivalent technical study

Role Description: Develop, enhance, and maintain user documentation for
multiple applications including documentation required for the operations
provider.

Develop on-line source documentation as appropriate.

Maintain documentation libraries and subscription lists.

Identify, create, revise, and maintain documentation and templates needed
by the Application Teams.

Ensure appropriate control access/use of documentation materials.

Maintain application and user documentation.

Ensure messages and terminology is consistent across all written materials.

Research and complete documentation service requests.

Communicate and work with customers and other Client Telecommunications
personnel as necessary.

Work with Application Team members to enhance their understanding of
end-user and technical documentation.

Communicate accurate and useful status updates.

Manage and report time spent on all work activities.

Follow quality standards.

Ability to work in a team environment

Complete assigned tasks.

Strong communication skills; both written and spoken



Skills:

Proficient in MS Office 2010 (to include Word, Excel, Power Point,
Publisher, VISIO, Outlook).

Required 3 Years



Experience scheduling meetings and take meeting notes.

Required 3 Years



Experience with SharePoint 2010 collaboration

Required 3 Years



Proficient in Adobe Acrobat X

Required 3 Years

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