*Greetings!* *
*Our *'Cupertino, CA’ *based client is looking for *‘Contact Center Support Consultant (w) Genesys’ * to fill its *Contract* opportunity.* * * * ** *Title: *Contact Center Support Consultant (w) Genesys Exp *Location:* Cupertino, CA *Duration: *12+ Months ** *Job Description:* * * •Genesys experience Understanding the working of a contact center Fair knowledge on Genesys Framework ( Tserver, Statserver, URS) Add, Change, Delete phone extension and user configuration in Genesys as needed. Fair knowledge on Genesys Inbound and Outbound Knowledge on Multi-Channel Routing (MCR) is an advantage Should have fair knowledge on basic CTI concepts, ACD and IVR Flair for writing test cases on contact center scenarios Should have fair knowledge on SIP technologies Call Flow Analysis •Should be able to work in a client facing role and co-ordinate with Client Project Managers and other external stake holders •Ability to gather test requirements, create Test Strategy, Test Plan and drive end to end QA execution in a fast paced multi vendor environment * * *Warm Regards,* ** *Viduthalai Selvan (Vidu)* *First Tek, Inc.* *Direct: *732-328-2287 *[email protected]* | *www.first-tek.com* *Ranked 31st on Deloitte 2008 NY, NJ, CT Technology Fast 50* *A 2007 Inc 500 winner for 2004-2006* *A 2007 NJ Finest winner for 2004-2006* *Ranked 4th on Deloitte 2007 Technology Fast 50 for 2002-2006*** -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/groups/opt_out.
