Hello Associates,
Hope you are doing well. I would like to share our direct client requirement , Please do let me know your available consultants interest in this opportunity. Title: *Support analyst* Location: Cambridge MA Duration: 6 months *Job Description:* -- This person will be part of an application support team that supports several applications used by the Regulatory Operations Department of Biogen Idec. Key Responsibilities: -- Analyzing and troubleshooting problems encountered by users of regulated content management applications. -- Installing and testing application patches and customizations across all applications. -- Coordinating with different functional teams to investigate performance issues; determine root cause, devise remediation plan and define implementation plan. -- Creating required documentation for application installation, upgrades, technical support and end user support, policies and procedures. -- Following required procedures to coordinate with other IT groups for issue resolution and remediation in the application production environment. -- Following all established SOPs, change control procedures and communications processes for both IT and business functions as applicable. -- Providing technical assistance as needed to analysts supporting related applications. *Technical Requirements:* -- Familiarity with Documentum, Oracle, and SQL. Nice to have familiarity with SharePoint, Java, C#, Liquent Insight and Alfresco. -- Experiences with various Unix and Linux operating system versions and proficiency in various scripting languages. -- Sufficient knowledge of IIS, Apache, Web Services, Active Directory, Group Policies, File/Share Security, and Networks to effectively troubleshoot application operations and performance issues. -- Excellent communications and customer service skills. -- Proven troubleshooting and decision making skills. *Experience:* -- 1+ years in a customer support role. -- 1+ years working in a pharmaceutical R & D organization, CRO or FSP. -- 3+ years as a systems administrator, consultant or technical support analyst. *Other Requirements:* -- Preference for working in a collaborative, team environment. -- Ability to work independently and with minimal supervision. -- Demonstrated ability to establish and meet priorities and deadlines. -- English as a first language or excellent written and spoken English fluency. -- Sense of humor. *Education:* -- BS degree is required. BS or MS in Computer Science or Information Systems is preferred. Please reach me for further details @ je...@takesolutions.com, Ph.: 609-720-1002 x 9325 -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
