Hi Associate,
Hope you are doing well. We currently have a *12 Months Contract* opportunity for a *Change Management *with our direct client located in *Berkeley Heights NJ* *Position Description: This role is responsible for managing the Global Change Management process across applications and infrastructure teams across all IT, through a high degree of collaboration. * • Establishes process best practices and ensures adherence by all internal/external groups across IT. • Driving the efficiency and effectiveness of the Change management process. • Monitoring the effectiveness of process and making recommendations for improvement. • Monitoring and reporting on process performance. Providing, reviewing and summarizing trends and producing management information • Develop Change Management reports and identify action plans to improve key performance indicators as necessary • Develop Change Management KPI’s, Quality, and key process adherence measurements • Working with the process owner to plan and coordinate all process activities • Building & strengthening relationships with stakeholders over time in regards of Change quality, completeness and effectiveness • Working with stakeholders/managers and other process managers to ensure the smooth running of services • Incorporates, as appropriate, guidance and requirements for service process from stakeholder groups including Quality, Compliance and Internal Audit. • Maintains all process documentation and manages training and compliance for all appropriate application and infrastructure personnel – internal and external. * Responsibilities: *• Develop standardized methods and procedures for Change Management. Ensure that process standards are applicable for applications and infrastructure services. Monitor adherence to established process and where appropriate, facilitate the process. • Monitor, manage and input to corrective actions to drive improvement and compliance with service level obligations (evidenced by meeting/exceeding service targets and good customer feedback scores.) Act as the user advocates across IT by providing details on how service improvements positively impacts colleagues’ workflow and productivity. • Build strong productive working relationships with internal/external IT functions to promote the Change management process. Ensure that service quality measurement is in place and a "service excellence" ethos is promoted. • Ensure effective and regular reviews are undertaken into the performance of process and develop continual service improvement plans to address any performance issues *Skills Required/Preferred: *• Must have work ethic and demonstrated expertise in service process frameworks including ITIL, ability to establish vision, drive change and deliver results in an operations environment. • Must be an experienced change and process specialist • Excellent communication, organization and analytical skills • Demonstrated ability to facilitate cross-functional teams to develop, document and improve process. • Experience in implementing a structured approach and process to IT service delivery and support within a corporate environment. • Experience developing key performance indicators (KPIs) and critical success factors (CSFs) for service process and various IT work environments • Experience working with IT service management software applications like ServiceNow, analyzing and directing improvements for business results. • Experience in developing continuous improvement programs for service process and IT services with clearly defined outcomes and success criteria. • Experienced service, project and results-oriented professional with strong analytical and problem solving skills. • ITIL certified with experience implementing service process while facilitating delivery of cost effective, quality IT services. * Education: • *Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration (Required). • Accreditation/Certification in ITIL (Required) and preferably to practitioner/manager level for Change Management Industry Experience: • 5+ years’ experience as an Change Manager in an application and infrastructure environment (Required) • Demonstrated experience in developing, managing and improving Change management process. (Required) • Experienced in implementing Change Management as a new process (Preferable) *Please reach me for further details @ je...@takesolutions.com <je...@takesolutions.com>, Ph.: **609-720-1002 x 9325* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
