Hi Folks,
Greetings for the day!! Please find the below Job Description and share me your Interest and profiles to rajend...@ttssolutionsusa.com *Job Description:* Title: End User Support Spec Lead Location: Tulsa, OK Duration: 6+ Months *Purpose:* Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. *Characteristics/Scope: * As a level in the Professional Track, work is accomplished through independent contributions or project work requiring advanced subject area knowledge and decision-making skills. Fully proficient in applying established standards, resolving a wide range of complex problems of diverse scope in innovative ways, including problems where precedent may not exist. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Uses best practices and knowledge of internal or external business issues to improve products/services or processes. Requires in-depth knowledge and experience, with a full understanding of area of specialization. Networks with senior internal and external personnel in own area of expertise. Level at which career may stabilize for many years. Normally works independently. Receives minimal guidance, little instruction on day-to-day work, and general instructions on new assignments. May instruct, coach or provide informal guidance to other professionals or colleagues with less experience. *Basic Requirements:* (Minimum Experience) Bachelor’s degree and at least 5 years of experience providing IT technical services and support using network remote access OR At least 7 years of experience providing IT technical services and support using network remote access Thanks & Regards *Rajendhra* *Talent Acquisition Group *Direct: *(512) 308 3789 *| Desk: *(512) 237 7820 x 102 **rajendhra* <sand...@ttssolutionsusa.com> *@ttssolutionsusa.com* <sand...@ttssolutionsusa.com>* | * http://www.ttssolutionsusa.com 13809 Research Blvd, Suite 279 Austin, TX 78750 -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
