*Dear All,If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Current Location and Pay Rate as soon as possible.Kindly share suitable resumes ASAP to [email protected] <[email protected]> Your earlier reply would be highly appreciated*
*Business Analyst with ServiceNow experience* *Duration: 6+ months.* *Boston , MA* *Phone interview is ok* The ideal BA candidate will meet with business customers, gather business requirements, develop business documentation, system test, support QA testing, and assist in implementation of business/technical solutions through application of the appropriate software development life cycle methodology. The Business Analyst will interact with business representatives to gain an understanding of the business environment and gather requirements, act as a liaison between customer and technical solutions/support groups to identify business process and product requirements, research, identify, and design solutions to business problems. The candidate will analyze business and user needs, and document specifications to meet those needs, conduct user testing to ensure proper functionality prior to implementation, as well as consider the business implications of the application of technology to the current business environment. The candidate will work with the business to refine and re-engineer business processes where needed. DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES: Experience with ServiceNow/ITSM tools implementation within an IT services environment (ideally certified) Familiarity with ITSM practices: ITIL v2, ITIL v3 Work with business process owners and users for requirements gathering/analysis Integration with event monitoring tool and other standard integrations with ITSM tools Hands-on design, development and deployment experience with the ServiceNow platform and ITSM toolsets including full documentation Ability to perform requirements gathering, process mapping, Business process reengineering, Release management, test, and end-user support Develop scalable solutions and reviewed business processes Guides the business to make the appropriate decisions to reach a positive impact to the technology solution Evaluate and documented business processes and functional requirements Implement information flow analysis for various business streams Develop and execute system test plans Participate in process designing sessions and documented process flows Design and formulate application requirements and test conditions Make appropriate business decisions that carry the project forward to completion and elevate any concerns of delay to management when necessary Work closely with all IT Managers involved with the project Work closely with the business users in identifying business rules to aid in the functional specifications of tasks so that the IT Developers are able to create programs that fulfill all business expectations Exposure to Business Requirements modeling techniques including Unified Modeling Language (UML) and Service Modeling Knowledge of integrated business process modeling for operations procedures, including process improvements and efficiencies Familiar with Business Process Modeling Language Knowledge of how to retrofit traditional application projects to support an SOA approach to implementation Works closely with the IT project manager to prioritize and coordinate individual project tasks and assess time sensitive constraints on development tasks Proactively address problems and troubleshoot issues during the build and support phase of various implementations Provide direction and leadership in promoting and implementing best-practice IT solutions Liaison between the business and the developers as they begin coding and testing the functional changes Provide the necessary documentation in a project - i.e. business requirements, use cases, functional specifications, and documentation for business training materials Research best practices for business analysis and suggest improvement opportunities for the project Extensive use of the system development life cycle Possesses strong knowledge of the business and applications that support them *Thanks & Regards* * Mayank Tripathi* *Technical Recruiter* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035 Phone: 408 868 5137, Fax: 408-608-6088* *Email: [email protected] <[email protected]> Website: **www.idctechnologies.com* <http://www.idctechnologies.com/> *GTalk/YM: mtripathi.recruiter MP Please consider the environment before printing this email. * *"Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list."* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
