*Dear All,If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Current Location and Pay Rate as soon as possible.Kindly share suitable resumes ASAP to [email protected] <[email protected]> Your earlier reply would be highly appreciated*
*Location: Minneapolis, MN* *Duration: Long Term* *Phone Hire* *Phone Hire* *Sr. SAP Sales Order Mgmt. (SM) Functional Support Coordinator* *JOB SUMMARY: *This role will serve as overall subject matter expert for SAP SM functional areas providing leadership, direction, and expertise within the support organization of the SAP platform. The primary function of this role will be to govern support staff to successfully triage, troubleshoot, escalate, route, and resolve application issues. A secondary function will be serving as an active support team member A key measure of success will be the ability to analyze and categorize issues by both functional and technical areas, then partner with the appropriate teams to determine next steps for successfully resolving the issue. Within the functional area, the team will be required to isolate root-cause, outline options, develop test plans, coordinate test execution with the business, and validate solutions received from the technical teams. Success in this role will require building and maintaining strong synergies with RICEF, Basis, Process, and Client teams. *MAIN JOB DUTIES/RESPONSIBILITIES: •* Govern and actively participate to resolve client issues within defined service levels: o Isolate issue, determine root cause, and outline effective options to resolve issues o Assist technical teams to translate requirements into design specifications o Coordinate testing activities to validate solutions o Interact with colleagues and business clients to confirm requirements, as well as ensure solution meets needs o Create & update appropriate documentation • Manage support queue and incoming demand, as well as team assignments and resource planning. • Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the customer. • Work with technical and process teams to ensure services meet the terms of client SLA’s • Provide mentoring and coaching to team members, in order to help ensure they demonstrate required SAP application and business process skills • Ensures adherence to Corporate IT policies, guidelines, and procedures. • Deploy and leverage applicable tools to facilitate adequate system monitoring & troubleshooting • Focus upon continuous improvement to increase efficiency and maximize value to clients • Maintain a productive relationship with stakeholders and peers through effective communication and collaboration • Define and document operational processes for normal system support activities (i.e. system backups, disaster recovery, etc.). Identify opportunities to improve operations efficiencies KNOWLEDGE REQUIRED • 5-7 years of experience serving as functional SME within SM with a full understanding of how IT applications support business processes and solve business issues • 2-3 years of experience serving as support team lead • Experience having completed 3 full lifecycle project implementations • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization. • Develop estimates for new requirements assigned to the group. • Ability to facilitate all facets of the System Development Life Cycle (SDLC)." *Thanks & Regards* * Mayank Tripathi* *Technical Recruiter* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035 Phone: 408 457 9399 EXT-2083, Fax: 408-608-6088* *Email: [email protected] <[email protected]> Website: **www.idctechnologies.com* <http://www.idctechnologies.com/> *GTalk/YM: mtripathi.recruiter MP Please consider the environment before printing this email. * *"Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list."* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
