Hi ,
This is *Aditya Kiran* from Xperttech Inc. Our client is looking for a *Oracle CRM Consultant*. I am forwarding the requirement please go through it and let me know your availability and interest *Title : Oracle CRM Consultant* *Location : Southborough, MA* *Duration : 6+Months* *Description:* · Provide Leadership support and SME guidance on projects in the areas of Service Contracts, Install Base, RQF (EMC Oracle 11i) and SAP. · Provide proactive consultative support to the Senior business leaders in the areas of Renewals, Tech Refresh, Service Contracts and Install base · Working closely with Business and IT cross functional teams, identify change opportunities in both IT and business process areas · Provide individual contribution on projects, continued improvements and production support · Partnering with the Global Services Install Base and Contracts leadership, ensure initiatives, projects and related activities have business readiness activities are developed and implemented to ensure success criteria are met (quantifiable, measureable benefits) · Identify critical change areas using best practice consulting tools (research, etc) and methodologies (six sigma, ROI, etc). · Plan, prepare, develop and deliver full business cases and detailed business requirement documents for projects and changes including: · Business benefit analysis · As-Is and To-Be process flows · Gap analysis · Approaches and estimation · Prepare cost estimates and tracking and status updates for projects and other IT changes. · Accountability includes both project and change implementation for Global services areas of Install base and Contracts. · Identify, implement and measure the business benefits/KPIs, etc. to ensure projected business benefits are measured. · Review and approve test planning and test scripts in support of projects, programs and related support activity *Qualifications * · 4+ Experience with technical Customer Services business services in support of external customers · 3+ years of current hands-on Oracle CRM experience required · Experience with Oracle 11i Install Base and Contracts Application · Direct development experiences working on team and interdepartmental projects for 3+ months and longer · Experience, knowledge, and understanding of the technical Customer Support business and supporting processes., e.g. service requests, CRM, logistics, etc · Excellent written and verbal communication skills to teammates, management, collaborating teams and internal business partners · Has experience in providing consulting with senior business contacts in any format or venue · Has led proactive consultative engagement and inquisitive Q and A sessions with customers to determine issues(s) and root cause of issue (RCA), and developing solutions · Has led proactive consultative engagement, face to face and face to team, with internal business partners to determine issues and concerns and then present issues/concerns to team and management for inputs on resolution, plan of act (POA) and recommended solutions or escalation · Collaborative, friendly, and social team player who engages teammates to resolve problems and determine best course of action(s) to take for customers · Must like and participate in working and communication with teammates and business partners outside the team · Attend meetings and represent our team and missions to internal business partners and proactively engage as needed to insure continuity and messaging · Abilities and willingness to communicate and present to Senior Management on issues, task, development, tasks, implementation and support topics *Thanks & Regards* *Aditya Kiran Raghavapudi* Technical Recruiter 400 W Cummings Park, Suite#2850 Woburn, MA-01801 mailto:[email protected] <[email protected]> Phone: *781-780-2939X3041* Fax: 781-207-0709 www.xperttech.com <http://www.facebook.com/pages/XpertTech-Inc/183358215057583> <http://twitter.com/#%21/XpertTechInc> <http://www.linkedin.com/company/xperttech-inc> <http://www.youtube.com/user/XpertTechInc/> <http://pinterest.com/XpertTechInc/> *Delivering the POWER* *of Technology* <http://www.xperttech.com/careers/subscribe-to-jobs/> *For Job Updates* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
