Hi, Hope you are doing well.
I would like to check your interest & availability for below mention position. If you are interested kindly reply me back with your updated resume, contact details & best time to reach you. *Local candidates ONLY!* *18130 – Service Level Management (SLM) Program Manager* Initial 3 month contract (extension likely) Minneapolis, MN *Job Description: * Our large government client is looking for an SLM expert to design and implement a Service Level Management (SLM) program, including charter, roles and responsibilities, processes and templates to ensure that an agreed upon level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets. The Service Level Management (SLM) program will be defining, establishing, monitoring, and optimizing service quality and service levels of services agreed with the customer. This will be a multi-phased effort with the program approach, charter, schedule, roles and responsibilities and communications plan due by the end of 2015. Additionally, interim Service Level Agreements need to be developed for three work areas by the end of 2015. There is an opportunity for extension into 2016. *Responsibilities include:* · Designs, documents and implements the Service Level Management process, policies, rules and guidelines. · Establish a repeatable process and templates for the development and maintenance of a Service Catalog and associated Operating Level Agreements and/or Service Level Agreements · Establish a Service Review process; planning, organizing and facilitating recurring meetings · Utilizing relationship management competency, collaborate with multiple service owners to facilitate effective issue resolution · Document the workflow and "touchpoints" between the various service providers · Develop and maintain service delivery plans (including budgets, processes, tools, staffing and charging mechanisms) · Mentor to junior staff *Required Skills: * · Bachelor's degree in computer science, information systems, business administration or other related field · ITIL certification for service management, preferably at the Master’s level · 5 – 10 years of IT work experience and 3 – 5 years in ITIL service management processes *Desired Skills: * · Experience in government or the public sector preferred · Project management experience *Waiting for your response…* Best Regards *Ravi Nigam* 978-558-4666 EXT 101 *TekNavigators* 8875 Hidden River Parkway Suite 300 Tampa, FL 33637 DISCLAIMER: This message and any attachments are solely for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, any disclosure, use or distribution of the information contained herein is prohibited. If you have received this communication in error, please notify the sender by reply e-mail and immediately delete this message and any attachments. You may reply and send an email with "Remove" in the subject line in order to discontinue communication. -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
