*Hi,* *Hope you are doing well…..*
*Please send resumes to **[email protected]* <[email protected]> *Role: Business Analyst* *Location: Lansing MI* *Duration: 6 Months* *Rate: $50* *“State Experience Highly Preferred” * *Looking for GC and USC* *Note: For H1 While submitting I need consultant I 797 OR ID Proof.* *Skills Required* · Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines. · Knowledge of current Telephony services and Technologies. · Knowledge of Avaya and/or Cisco platforms, call center features and operations. · Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors. · Ability to communicate effectively, both verbally and in writing. · Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues. · Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN). · Ability to develop work and call flows · Excellent customer service skills · Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video · Disseminate information effectively to all teams and customers · Understand a large and complex network environment *Skills Preferred * · Microsoft Project, Microsoft Office, Visio, SharePoint, Change Point and/or software tools for tracking projects and recording pertinent information. · Excellent customer service skills · Professional and positive attitude · Avaya and Cisco telephony and IPT · Understanding how networks work in a complex environment · Ability to extrapolate the correct information from customers on projects *Experience Required* Six years of professional business and administrative experience in the administration of telephony systems, including four years of experience equivalent to the experienced (P11) level, OR, three-year equivalent to the senior, or lead worker (12) level. Five years of advanced experience with the administration, and programming of Avaya Communications Manager Telephony systems, including vector writing, Advocate Call Agent interactions, interactions with adjunct systems to the Communications Manager such as Genesys, NICE, and Oracle Data Bases *Education Required* A combination of a 2-year degree and related work experience ----------------------- Thanks&Regards, Praveeth.chava, Accounts Manager Ph: 248-473-0720 EXT 163 Email: [email protected] Gtalk: *[email protected] <[email protected]>* Please consider the environment before printing this e-mail -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
