*Hello,*
*Please Send Candidates resume with their visa status to [email protected] <[email protected]> * I am reaching out to you on an exciting job opportunity with one such direct client. *Role : Service Management Process Analyst* *Location: Atlanta, GA* * Duration: 6+ Months* *SUMMARY OF POSITION: *This position will be responsible for analyzing and modeling existing ITIL and ITSM business processes within the EIS Service Management organization. Plays a key role in the documentation of processes, leads process improvement activities while education stakeholders on process benefits and functionality. *JOB QUALIFICATION STANDARDS * *Work Experience * · 2 - 5 years’ experience in technology consulting strongly preferred · Strong skills in Process Mapping and Business Process Reengineering · Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows · Experience facilitating workshops and focus groups · Strong business/client engagement skills · Experience developing business requirements · Experience developing instructional and procedural documentation and presentations · High level of competence with MS Office and MS Visio · Experience with implementing ITSM applications (Remedy, Service Now) · Knowledge of Project Management solutions (MS Project Server, ServiceNow, Clarity, etc.) *Education, Professional Training, Technical Training or Certification* · BA/BS degree required; technology related area of study preferred · PMP Certification · ITIL Certification preferred *Knowledge/Skills * · Process Governance of an ITIL-based organization with an emphasis on change, release, incident, asset, configuration, knowledge and problem management · Accomplished in business process redesign tools and techniques · Demonstrated mastery in requirements gathering tools and techniques · Skilled in tools and techniques for selecting/implementing vendor products · Knowledge of application development and demonstrated proficiency in application configuration · Skilled in testing development and execution · Accomplished with training program development and delivery · Demonstrated proficiency in end user support planning and delivery · Skilled in system and application troubleshooting and problem resolution · Strong communication skills both written and verbal · In addition, strong skills in the following tools: ServiceNow, Clarity, SharePoint and ServiceNow Other Requirements · Proven ability to successfully navigate large corporate organizations similar in size/scope to Time Warner · Proven success in leading projects spanning multiple departments and business units · Demonstrated skills in building consensus spanning multiple departments and business units · Experience in working with media industry clients a plus · Must be able to work flexible hours, including hours beyond the normal schedule when necessary Best Regards, Pathan Mohammad 331 Main Street Poughkeepsie NY 12601 (845) 473-1137 Ext.8072 -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
