Hello All, Hope you are doing fine !! Please find the requirement below ; If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact 510-972-5241 // [email protected] // [email protected]
*Position: QA Tester with Cyara Tools* *Location: Chevy Chase,MD* *Duration: 6+ Months* *JOB DESCRIPTION* :- At least 3-5 years hands on experience in various modules of the Cyara tool. •IVR development/ Test & validation and Automation • CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, • QA - Automation experience in CYARA Replay and Agent Automation. • Rich experience in CTI - softphone Automation. • Test and validation, • Automation skills, experience in tools - CYARA • Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent o IVR Self-Service Automation with both Speech and DTMF inputs. o 100+ manual test case automation across all the ~12 IVRs. o Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. o Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. • CYARA replay and Virtual agent test scripts development. • Developing regression test campaigns using the automated scripts. • Regression and load test execution. • Reports generation using CYARA replay. *--* *Thanks and regards,Vicky Kumar|| IT-SCIENT || Tel: (510) 972-5241 || Fax: 877.701.4872 || Email: [email protected] <[email protected]> || Web: www.itscient.com <http://www.itscient.com> ||* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
