Operations Manager (MBA, 9 Years, Bangalore) available for new jobs
Philip
Phone Number: 08105669510
E-mail*: *palabras.trinidad @ gmail.com (Please remove spaces in
between)*
*
* *
*PROFESSIONAL SUMMARY***
* *
· Post graduate MBA in Marketing, having over Nine years experience
(Managerial and Non managerial) in Marketing, Human resources, Finance,
Training, Electronics etc.
· Strong experience in the entire gamut of running an organization such as
Developing new clients, Sourcing, Recruiting, Marketing, Finance, Training
(Soft skills, Product / Process), Team building, Retention strategies, Exit
interviews....
· Excellent experience which spreads across industries such as Education,
Software, Computer Hardware, Real Estate (2000-2003), E-commerce, Staffing,
Financial (Share trading) etc.
· Well versed with languages like English, Hindi, Tamil, Malayalam,
Kannada, Spanish (Beginner).
· A laptop Computer with broadband internet at home helps me to stretch
out the work hours to almost 15-20 hours per day.
*EDUCATIONAL QUALIFICATION***
* *
MBA (Marketing) from MVJ College, VTU, Bangalore, year 2005 with First
Class.
B.Sc. (Physics with Electronics and Mathematics) from Baselius College, MG
University, Kottayam, year 2000 with Second Class.
*TRAININGS ATTENDED***
Currently undergoing Radio and Television Repair course since May 2010 at
Lizzner Institute in Bangalore.
Completed the 45 hour laptop electronic chip level service course from
www.ChipSystems.in (Chennai, India) with First Class during the month of
December, 2009.
18 months computer course on WAN, C, C++, Visual C++, UNIX, Sybase,
Internet… from NIIT during the period of 1997 - 1999.
*WORK EXPERIENCE ***
* *
*Business Development Manager / Operations Manager *at Club Laptop,
Bangalore, India
Since July 2010:
*Responsibilities:*
1) Marketing planning of Services (Laptop and Desktop repair) of Club
Laptop.
2) Overall Store administration.
3) Marketing of services and various products like Laptops, Batteries,
Adaptors, Routers etc
4) Maintenance of accounts of the store.
5) Inventory Management: Purchase and maintenance of stock list of the store
6) Vendor Management: Selection of vendors, payments scheduling within
credit period etc
7) Human resource management:
a) Hiring and retaining of new employees
b) Training and supervising new employees
c) Conducting exit interviews
8) Supervising the L1, L2 and L3 level of laptop repair.
9) Handling and resolving escalation issues related to customer complaints /
concerns.
Reference Links:* *1) www.clublaptop.com
*Laptop Service Engineer* at Club Laptop, Bangalore, India
March 2010 to July 2010:
*Responsibilities:*
1) Troubleshooting various Laptop service problems.
2) Marketing of the company services.**
* *
*Freelance Hardware Engineer, *Bangalore, India
April 2009 to February 2010:
*Responsibilities:*
1)* *Marketing of Computer and Laptop Maintenance and troubleshooting
services to potential customers.
2) Visit to the customer location to troubleshoot for various computer
problems.
*Achievements:*
The core achievements include enhancing the troubleshooting knowledge
regarding the computer and Laptop problems.
*Senior Recruiter / Team Lead *at *Mindlance*, Bangalore, India
June 2008 to March 2009:
*Responsibilities:*
1) Arranging for the travel of successful H1B stamped candidates to USA.
2) Conducting initial technical interview for the prospective H1B candidates
prior to H1 transfer.
3) Coordinating with the H1B candidates in India / abroad for H1B stamping
and travel to USA.
4) Devising and implementing various employee retention strategies.
5) Hiring new members to the H1B marketing team.
6) Marketing H1B candidates on bench.
7) Negotiating with various companies related to changes required in H1B
placement agreements.
8) Placing H1B candidates for various projects across USA.
9) Reviewing the various documents related to H1B placements.
10) Short listing resumes of Prospective H1B candidates willing to transfer
H1B.
11) Signing on behalf of the company on documents with companies related to
H1B placements.
12) Sourcing resumes of Prospective H1B candidates willing to transfer H1B.
13) Training of new joiners related to USA geography, culture, time zones
and traditions.
14) Training new joiners on neutral Accent, various technologies, H1B
marketing process etc
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* *
* *
*Achievements:*
I have been successful in building a highly motivated team. The job provided
me with the immense opportunity to strengthen the vendor contacts all across
the USA. I have been instrumental in placing all the candidates on bench
with Zero attrition rate and achieved company proposed targets on time. The
job provided me the opportunity and highly successful experience in doing
business with people belonging to various nationalities with diverse
cultural view points and lifestyles. The various technologies involved
included Java / J2EE, Oracle, UNIX, SAP, QA, Informatica, C#, C++, Dot net,
Novell, Savvion , Chip programming etc
Reference Links:* *1) www.mindlance.com**
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*Talent Specialist (US – IT Recruitment*) at *Optimal Solutions*, Bangalore,
India
April 2007 to April 2008*:*
* *
*Responsibilities: *
1) Business Development – Developing new vendors / clients.
2) Negotiating the pay rates with the candidates.
3) Preparing PowerPoint presentations related to various technologies.
4) Presenting PowerPoint presentations related to various technologies.
5) Recruiting of Software professionals mainly in the USA.
6) Scheduling of interviews for the candidates
7) Short-listing of the candidates.
8) Sourcing of the candidates as per the requirement.
* *
*Achievements:*
Established nation-wide vendor support system resulting in acquiring highly
skilled talent pool in a short period of time for very specialized software
jobs in the US, and achieved company defined targets in the process. The
major client was SAP America.
Reference Links:1) www.optimalsol.com
*NB: Requirements were mostly from SAP technology.*
* *
*Recruiter (US – IT Recruitment)* at *SPI Global Services*, Bangalore, India
June 2006 to February 2007:
* *
*Responsibilities: *
1) Business Development – Developing new vendors / clients contacts.
2) Marketing of H1B Software professionals in USA against various corporate
requirements.
3) Negotiating the pay rates with the candidates and companies.
4) Recruitment of prospective H1B professionals for marketing from India and
USA.
5) Scheduling of interviews for the candidates.
6) Short-listing of the candidates (Green Card, US Citizen, H1B etc) against
client requirements.
* *
*Achievements:*
Achieved targets both in recruitment and marketing highly skilled software
professionals for various software jobs in the US. The various technologies
involved included Java / J2EE, Oracle, UNIX, Cognos, Informatica, C#, C++,
COBOL, JD Edwards, .net, embedded technologies etc.
Reference Links: 1) www.pundits.com
*NB: It was a contract position.*
* *
*E-commerce Marketing Executive* at *Softway Solutions*, Bangalore, India
August 2005 to March 2006:
*Responsibilities: *
1) Competitor analysis – Analysis of competitor company strategies.
2) Email promotions – Marketing of electronic products through emails.
3) Marketing of Electronic products to US customers through phone.
4) Online live chat support – Marketing / Selling / after sales support of
electronic products.
5) Pricing analysis – Keeping track of price variations of competitor
products.
* *
*Achievements:* Was part of a team that launched an e-commerce web portal
(Batesdirect.com) that assisted in selling electronic products to US end
users and achieved company proposed targets in the process. The job also
gave me the opportunity to directly and successfully interact with CEO’s
(American and Indian) belonging to diverse and totally different cultural
view points.
Reference Links:
1) www.directory.ldmstudio.com/batesdirect-shop-now-13154.html
2) www.softwaysolutions.com
*NB: The live portal was forced to shutdown due to a legal dispute with a
competitor company.*
*CEO *at* Melody Study Center*, Kottayam, Kerala, India
July 2000 to August 2003:
*Responsibilities:*
1) Coordinating various promotional activities.
2) Conducting educational seminars.
3) Creating awareness about the importance of coaching towards various
competitive exams.
4) Financial Planning of the firm.
5) Marketing Planning of the firm.
6) Marketing services of the firm.
7) Recruiting the staff.
8) Retention strategy planning for students and staff.
9) Supervising the performance of faculties and students.
10)Training students on Soft skills, Interviews, English, Science,
Mathematics, Quantitative
Aptitude...
*Achievements:* Being a partner in an innovative study center, the students
in my institute were able to get admission for technical and non-technical
courses due to my entrepreneurial and innovative business methods.
* *
*ADDITIONAL PARTICULARS*:
LANGUAGES KNOWN: English, Hindi, Malayalam, Kannada, Tamil, Spanish
(Beginner).
DATE OF BIRTH: 7th May, 1978 ; GENDER: Male ;
NATIONALITY:
Indian ; MARITAL STATUS: Single ;
LOCATION: Bangalore, India ; RELOCATION: Anywhere ; AVAILABILITY:
Immediate
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