Hi Professional,**** Hope you are doing great.****
I have a urgent direct client requirement , Please send me your updated profile.**** Below is the Complete Requirement**** PLEASE RESPOND TO [email protected] OR 609-897-9670 X 2155**** **** *Position: Service Management Officer Location: Minneapolis, MN Duration: 12+ Months Experience Level :** 9+ Yr***** * ***** *Mandatory Technical / Functional Skills* ** ** **· **12+ years in IT Support & Service Management**** **· **Played roles of SMO/Incident manager or the like**** **· **Experience of Retail preferred but not required**** **· **Responsibility for Service Level Agreement (SLA) fulfillment, IT service continuity and service quality**** **· **Owns all High Severity Incidents from when an incident is first identified as a potential global incident, until service is restored** ** **· **Driving the efficiency and effectiveness of the incident management process**** **· **Producing management information, including KPIs and reports** ** **· **Monitoring the effectiveness of incident management and making recommendations for improvement**** **· **Driving, developing, managing and maintaining the major incident process and associated procedures**** **· **Reviewing and auditing the process**** **· **Ensuring that all IT teams follow the incident management process for every incident **** **· **Assists in appropriation of necessary support resources needed for recovery **** **· **Performs key communication to Senior Management. **** **· **Drive and coordinate RCA meetings **** **· **Acts as the single point of contact for Sr. Executives who have questions regarding the incident**** ** ** ** ** Thanks & Regards, *Amit Kumar Technical Resource Spec**ialist Email*: [email protected]**** *GTalk*: [email protected]**** SysMind LLC 38 Washington Road, Princeton Junction, NJ: 08550 Ph:609-897-9670 *2155 M: 609-297-0794 [image: Description: Description: Description: Description: Description: cid:[email protected]]**** P* **Help! Preserve trees. Please don't print this e-mail unless you really need to.* **** ** ** ** ** **** **** **** **** ** ** -- You received this message because you are subscribed to the Google Groups "SAP XApps Training/Jobs in Chennai/Bangalore -(0)9444359629" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-xapps. For more options, visit https://groups.google.com/groups/opt_out.
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