Please send matching profile only to [email protected]
*Need * VoIP Engineer
*Location*: Burlington, MA and New York
*Duration*: 9+ Months
*Skills:*
· On-site customer facing liaison between customer, client's Engineers and
Project Managers.
· Program (or oversee the programming of) customer’s user data utilizing
Cisco BAT files that will establish or revise customer’s telephone/IP/Voice
messaging operation.
· Research and/or document customer’s existing telephone system(s) features
and functionality by working on-site with customer.
· Provide a high level of technological subject matter expertise of systems
ensuring client will deliver successful customer cutovers.
· Mentor and provide on the job training to client's employees and fellow
contract personnel who are charged with the responsibility for Station
Review, system programming, customer education, and on-site help desk
activities.
· Knowledge of general CPE voice features and the ability to translate
customer’s existing features and functionality to design customer’s Cisco
stations by understanding complex feature functionality and
interoperability.
· Main interface for the programming/design of the SDS workbook and it‘s
complement to the Cisco BAT generation needs.
· Maintain a working understanding and product knowledge of Cisco VOIP and
keep up with changing software revisions in Cisco Call Manager.
· Interpret errors generated during the workbook & BAT process and to
manually adjust BAT files to resolve any errors.
· Understanding of Call Center applications, Auto Attendant designs, voice
mail designs and the ability to interpret customer needs and convert that
into an actual Cisco solution.
· Work with client engineers to resolve system integration issues when few
(if any) methods, statutes, or procedures currently exist.
· Understanding complex feature applications and be able to interpret
customer requirements into appropriate system designs.
· Analyzing and designing detailed and customized feature applications for
customer departments using analog, multi-line and IP sets, attendant
consoles, voice mail, and customer administration tools.
· Participating on-site as a member of the cutover sweep team to test and
verify dial tone and features.
· Supporting the on-site Help Desk after cutover which includes (but is not
limited to) changes to station review data, one-on-one training of end
users, processing trouble calls from end-users, using Command Center
software, accounting for ticket processing, following Managers directions,
provide reports, etc.
· Providing detailed, technical expertise to the Account and Support Teams,
and to the customer to solve applications issues and to resolve specific
technology integration issues.
· Providing guidance and direction to the Account and Support Teams, and
the customer on the best approach to handle the unique activities associated
with the project’s station review/programming/help desk functions.
· Review project sales contract and SOW to formulate a project plan and
present to Management and deliver end results that are in line with what was
sold.
· Provide detailed, ongoing coaching and mentoring to any client's and
other Contract personnel on the Project team.
· Work with other Management team personnel to track project status,
progress, costs, and reports and be accountable for satisfactory results.
--
***************************************************************************************
For all SAP related tutorials,Articles,Faqs,Tips
www.sapbrainsonline.com
****************************************************************************************
You received this message because you are subscribed to the Google Groups
"sapbrains" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/sapbrains?hl=en
