Hi,
Business Analyst with Salesforce.com Case Management
Location: Riverside, CA
Duration: 6 months+ contract
Rate: Open (DOE)
*Required Skills:*
· Experience in database solution migration or integration
· Contact Center experience in any analytical role for best practices
· Must possess strategic planning experience
· *Specific experience in Salesforce.com Case Management is required*
· Strong process-driven analysis skills and background in various
requirement elicitation methods
· Strong facilitation skills – Must be able to elicit requirements
from various personalities across organization boundaries
· Proven experience at driving consensus across multiple stakeholders
· Strong verbal and written communication skills to work effectively
with business units – Must be able to communicate effectively and
confidently with clients, team members, and management
· Strong understanding of technical jargon and ability to communicate
it in layman’s terms
· Strong ability to analyze and document complex business processes
· Must be flexible and willing to undertake a wide variety of
challenging tasks
· Must be able to solve problems and to make effective decisions under
pressure
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