Hi,

My client is looking for a Cisco Voice Analyst for a contract based in
Bloomington, IL.  H1B candidates are acceptable.



Please remember to include RATES & CONTACT INFO for all consultants you
submit.



In addition, ALL consultants must provide a PHOTO ID and a COPY of their
DIPLOMA for education verification once interviews have begun.



See details below.  Call me with any questions.







- Cisco Voice Analyst - Bloomington, IL



Primary Skills needed:



- Cisco Customer Voice Portal (CVP)

- Cisco CVP Studio Experience

- Cisco Intelligent Contact Management (ICM)

- Cisco Unified Contact Center Enterprise (UCCE) experience



Other Skills



- Application Scripting & Support

- TCP/IP networking fundamentals

- Voice User Interface Design

- Complex Call Routing Application Design

- AT&T Route IT application

- Understanding of ITIL Principles (Service Management)

- Experience with moving from Avaya to Cisco helpful

- Self-Directed

- Team player

- Ability to work with both technical and non-technical people

- Willing to work on-site



Regards,

Kevin

[email protected]

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