Hi Please review the below Job Description and let me know if you are comfortable
*Java Production Support Lead Location: San Francisco, CA Duration: 12-18 months* Java Lead Production Support team for a Mobile Wallet application. The lead will be responsible for managing production support by working with onsite and offshore support teams to resolve level 2 issues and to oversee the onboarding of new payment processors and merchants for the wallet product. They will coordinate between onsite and offshore teams and provide guidance to the teams, as wells as work with the client to escalate issues, risks, and dependencies related to the wallet product or the onboarding of payment processors/merchants. Incident status and management, reporting, and ensuring the team identifies problems and performs root cause analysis are part of the role. This person will be responsible for working with the team to develop and maintain a System health matrix, System Usage snapshot, System Response time, Weekly, monthly reports on tickets handled and resolved, escalations, SLA Compliance, and other documentation to be developed as required. The Production Support Lead will be the single point of contact for the client production issues. Required Skills: - 8+ Years of IT experience. - Hands on with Unix, troubleshooting, database, scripting, generating reports preferred. - Understanding of Web Services. - Good understanding of SLAs, dependencies, support tools. - Experience with offshore support model. Good communication skills (written, verbal) are essential Technical Project Management Skills/Technical Management background would be ideal Thanks & regards Ashok Kumar | IDC Technologies, Inc. Direct: 408-668- 9242 *Email : [email protected]* Gtalk: ashokkumar.staffing; Web: www.idctechnologies.com -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
