Must be local to Houston. Interviews starting this Friday. Must have excellent communication skills- consultant level!
9 month contract, likely to be extended Houston, Texas Please send rate with resume to *[email protected]* The IVR SME will be responsible for the technical aspects of an Enterprise-level deployment of Interactive Voice Response (IVR) systems and tools. The IVR SME will have a broad responsibility that includes mentoring, some project management, technical leadership, application design and development, and cross-department communication. To be successful, IVR SME possess a full understanding and demonstrated knowledge of common IVR application architectures, development methodologies, and consulting best practices. The IVR SME will also provide higher-tier technical post-deployment support. General Requirements: · Extensive experience with modern Enterprise-level Interactive Voice Response (IVR) systems · Experience managing IVR deployment/configuration/support projects · Experience providing technical expertise to project teams on a complex telecom/voice projects · Experience with Requirements Analysis/Validation/Management, customer interaction/briefings (to include Senior Leadership), and coordination with call centers and product vendors Technical Skills: · Aligning functional IVR requirements to technical solutions, to include pros/cons, cost-benefit, gap analysis, etc. · Hands-on technical experience with major modern IVR platforms (Avaya and Voxeo) · System engineering, capacity planning, security, configuration expertise with IVR systems · Technical expertise in the following areas/capabilities: o Technical Requirements Validation and Management o IVR-based proactive notifications o Enterprise voice switching o IVR system configuration, workflows, and call routing rules o Integration of IVR with other systems to include IT systems and telecom infrastructure o IVR system testing and validation o Backup and Recovery Behavioral Skills: · Strong technical expertise in Voice/IVR systems coupled with ability to work with business stakeholders and apply technical expertise to solve call center problems/requirements · Personal qualities which include a focus for continuous improvement, being quality driven, having a high energy level and a collaborative management style · Willingness to make technical decisions, exhibit sound and accurate judgment and make timely decisions Experience: · 7+ years’ technical experience in Telecom industry with recent experience with IVR services industry · At least 1 years’ experience as a technical expert on large, complex Enterprise Voice, Telecom, or (preferably) IVR projects Thanks and have nice day! ___________________________ *Madhulika | Jr. Recruiter * [image: image002] Tech Tammina Solutions, LLC 203 Elden St Suite 404 Herndon VA 20170. Direct: 703-349-1138 | Fax: 703-991-5532 E-Mail: [email protected] <[email protected]> | www.Tammina.com IT Solutions | Staff Augmentation -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
