Hi All, Hope you all doing great!!! My Name is Nelson Coleman (Lead Technical Recruiter) from Seven Hills Software Technologies Inc. I am wondering if your Consultant is available for the below position, if so please respond me your Consultant most updated resume and the best contact number to reach him ASAP . If you are interested, please Do Send me if you have the Consultant for my below position ASAP at ([email protected]) or 412-450-1316 Ext : 101. Thank you and here is the position.
*Job Title: Production Support Analyst Location: SAN JOSE, CA Duration: 12+ month contract RESPONSIBILITIES:* Provide L2/L3 application product support for network based applications. Requires strong knowledge of Unix, Linux and SQL. L2/L3 Incident management: Resolve L2/L3 cases, make sure they are all escalated in the right path. File enhancements: Keep track of the latest issues with the tool and file new enhancements where required RCA documented: Make sure all the cases are updated with the root cause and get the fix details and RCA analysis from the developers Follow SLA guidelines: All the Cases should be updated within the SLA mentioned in the case management document Weekly case review: Attend weekly case review meetings with L4 and get the latest updates on all the L4 cases raised by each individual Weekly Bug review: Attend weekly backlog grooming calls, communicate bugs and enhancement prioritization with product team Communicate technical advisories: Prepare technical advisories and escalation alerts and communicate to the support team Request SPOT patches: Review the bug priority and severity and request spot patched based on the severity of the bug Training to L1/L2: Provide training sessions to L1 / L2 and bring them to speed in order to reduce the number of cases getting escalated to L3. Build knowledge base: Build up the knowledge base so that the rest of the teams can get advantage by taking a look at it. *SKILLS:* Linux, Unix, Networking technlogies. Preferabbly with 5+ years of experience. Very Truly,* Nelson Coleman* | Lead Technical Recruiter *Seven Hills Software Technologies Inc.* Carnegie Office Park, Building Six 800 N. Bell Avenue, Suite # 255 ,Carnegie, PA 15106 Email: [email protected] *Linked In:* www.linkedin.com/pub/nelson-coleman/39/713/945/ Office: (412) 450 1316 Ext : 101; Fax: 877-745-4811 Visit us at: www.shstinc.com -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
