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*Job Title: Desktop Support Specialist Location: Dover,DEDuration: 12 Months Contract* *Required Skills: Prior Help Desk support work (phone) - Required 2 Years of ExperiencePrior experience support for telecommunications outages - Required 1 Year of ExperienceTroubleshooting connectivity and network availability remotely - Required 1 Year of ExperienceLAN troubleshooting - Required 1 Year of ExperienceTroubleshooting MS Windows OS - Required 1 Year of ExperiencePrior experience with Verizon ISP connectivity - Highly Desired - 1 Year of ExperiencePrior experience working with Verizon to resolve connectivity over phone - Highly Desired - 1 Year of ExperiencePrior support of telephony, network and infrastructure related systems - Highly Desired - 1 Year of ExperiencePrior ex with Service Now (Ticketing System) - Highly DesiredPlease submit answers to the below questions from your candidate upon making submittals:* *Short Description:This is an elevated Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents and escalates tickets as necessary. Excellent communication and customer service skills are a must.The primary function of this position is to resolve and/or manage issues over the phone. This position is initially funded for 1 year and has a high probability for extension.This position is a first shift position.Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience.* *Very Truly,Ethan Hunt |Sr. IT Technical RecruiterCAT Technology Inc.411 Hackensack Avenue,7th FloorHackensack, NJ 07601.Email : [email protected] <[email protected]> [email protected] <[email protected]> Voice : 201 257 5081 ext 151 | Fax:(201) 342-2385. Visit us at: www.catamerica.com <http://www.catamerica.com> | www.cattechnologies.com <http://www.cattechnologies.com>* <http://www.cattechnologies.com> -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
