Please send your resumes to *[email protected] <[email protected]>*

*Role : Desktop Support Consultant*

*Location : Catlettsburg, KY*

*Duration : 6 Months+*



*Job Description :*



*JD:*



·         Above average customer service and organizational skills.

·          Familiarity with Remedy and MS Office Suite.

·          Need to be able to quickly grasp and understand technical
issues.

·         Need to act as facilitator from time to time. Need to have great
people skills.

·         Ability to multi-task is a must.

·         Maintain and update a standard Windows XP image.



*Duties include:*



·         AG4 Provide desk side support (Hardware/Software Support &
Training) on Windows XP

·          Diagnose & repair PC’s hardware & software

·         Manage, troubleshoot , repair HP LaserJet & MFP devices (local &
networked)

·         In charge of printer warranty repair work through local
contracted repair firms

·         PC peripheral support (PDA’s, Air cards, etc.)

·         Install and test hardware to make sure it is working and identify
system hardware problems

·          Diagnose problems with software configurations and LAN
connectivity issues

·         Monitor Remedy database queue and work the calls in accordance
within the Service Level Agreement.

·          Manage Dell desktops





Best Regards,



OmPrakash |  Talent Acquistion

Cloudeeva, Inc.

104 Windsor Center Drive, Suite 300, East Windsor, NJ 08520

Direct: 732-593-8458 | Fax: 732-584-2474

Linked In : http://www.linkedin.com/in/sandyom99

http://www.cloudeeva.com/ <http://www.systemsamerica.com/>

Silicon Valley | San Francisco | San Ramon | New York | Delhi | Hyderabad |
Singapore

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